Restaurants in Preston

Fantastic food excellent service will be back again very soon.

I've always loved coming here. Food and service always been top notch. So I booked for my 50th Birthday and invited 9 of my closest family to dine with me, making 10 altogether, we all chose our food in advance and paid deposits. The table was booked for 5pm on 14 August. We were in a period of extremely hot weather and its always hot in there anyway, no forethought about providing fans for the seating areas. There were other people dining in small groups. The waitress told us that they were serving everyone else first then getting around to use. We waited from 6.30-7pm til everyone had been served but they still missed food off the menu. Starters and mains were served at the same time, without asking us first. I went to speak to the manager about the issues we were having. He tried to avoid me and I waited nearly 10mins for him to speak to me. I explained what had gone on. He accepted no responsibility, he said "those words haven't come from me" I did explain that if his staff had informed us of his decision so its as good as, he is the manager after all!!! Still no acceptance that he could be held responsible for any if the mis-haps, I returned to my table before my food went cold despite the stifling heat. We had asked for the door to be unlocked that was next to the 1 window that was open and we were refused. All in all, I'm so disappointed. You only turn 50 once and this was my 1st big celebration in 20years. Over £300 spent and not so much as a thank you or an apology. Yes the food is nice, if it arrives and you haven't waited over an hour and a half.