Venue was on my list following a food blog post. Visited the venue yesterday, found a same day booking online was excited; called through to make sure it was available. First impressions made me feel unwanted as a new customer, but I continued with the booking. Attended, was busy and no one asked me if I had a booking; found a member of staff (the manager). He said he would find me a table, 10 mins later was still waiting. Finally seated, a female member of staff questioned my seating at the table I was at. The manager confirmed he had confirmed my booking. She was quite unwelcoming. When ordering food, took a long while. There was a possible issue with one order of a Caribbean roast chicken, but they still had some so resolved. Asked for food to come althogther, however my son's chicken wings (from starter menu) came first after 1 hour of ordering. Then the mains of roast chicken and sea bream followed later. Noticed the sea bream had brown sauce/gravy after taken 1 forkful. Went to ask a member of staff, chef came out and I asked if the gravy was derived from meat e.g. chicken etc. He said yes, I was livid. The meal was a fish dinner, as a pescetarian I was horrified there was meat gravy in the fish. Something I felt they should have simply declared when ordering or written in menu. I was cooked a new fish after discussion about the matter and offered a refund. I wanted a while for the new fish. It was sent out but by this time the rice and side food was all cold. I was shocked they never considered to either take the rice to keep warm or send a new one. I had to ask. The chef came and apologised again. We were one of a few tables with issues. So he apologised to try table in front of us. They offered me a free dessert on the house. I picked the cake and custard. They offered the table in front the same but gave us different dessert options. I found this strange. We then waited a long while for the cake and custard. The table in front went to enquire and discussed with a staff member about them working in a known restaurant and them opening a new one. Both our tables become tired of waiting and the other table approached the staff first. A female kitchen staff member came out, brought a bag filled with dessert and apologised for the wait. She then looked at me to ask me what dessert I wanted. At this point I was fuming, our table had experienced the issues first and were offered a simple cake and custard first. How could we be asked again for our order after waiting over 30mins. I told them not to bother and explained my disappointment in the treatment. I could only rationale at that point they didn't remember ours because they were more concerned with making an impression on another business owner. The business owner did approach me when I was at my car and asked me to take a dessert, which was a kind gesture. Overall I'm not sure I will go back or recommend the restaurant.
Rising Sun – Belgravia and Pimlico