Grant’s has an unassuming outside, but we had heard positive things about the food and service. The food was good quality traditional fine dining, though nothing innovative or different. The service was sadly lacking and did not do justice to the quality of food. The table was not set correctly with mismatched cutlery and mismatched wine glasses. The young server had not been shown how to greet customers, pour wine (our bottle loudly plonked on our table without showing us the bottle, or pouring our first glass) and was not familiar enough with the menu to make recommendations, or sell sides. She was not forthcoming with details of the ‘locally sourced cheeses’ on the cheese board and did not get the information despite our request. On the whole, good quality traditional food was let down by front of house staff, and inattention to details that would have really elevated our experience.
Grants Of Castlegate – Penrith