My partner and I have just had a very disappointing experience at the Shard Riverside Inn. Our order was taken after a 15 minute wait and having received the starter 20 minutes later we waited another hour before the main meals reached our table. One of them was incorrect. At this point we left without eating the mains and were not at least charged for our starter and 2 drinks. At no point in the hour before we received our main did anyone ask if we wanted a drink our inform us about the progress on our mains. In other words, the service was appalling, although the food appeared to be fine. This is a real shame as we have just moved into the area and were looking forward to taking advantage of the Shard and enjoying its unique location. We will not be returning. I would appreciate it if you could forward this to the Shard so that they can discuss how to improve their organisation. Thanks.
Shard Riverside Inn – Poulton-Le-Fylde