We ordered our food at 20:50 and ended up getting our food at 22:20. Order your food at the bar and drinks or face paying a service fee for 0 service and waiting much longer than others who order at the bar. A customer we sat next to who were also waiting over an hour for their app order, were told by a member of the bar staff that they “don’t pay attention to the app orders”. Why do you have signs on every table to order through the app if they don’t pay attention? It was a busy night but just unacceptable to have customers paying a service fee for poor service. We ended up getting 2 free drinks which is fair just make sure you don’t order or pay a service fee through the app, food was pretty mid for the wait time and price. We have been coming here for a while and hope it’s different the next time we come.
Wings & Beer Co – Preston