Booked a table for three for my sons birthday: Positives - food was nice with nice ambience. Feedback - I am a vegetarian and have been for the past forty years. I ordered the penne pasta dish and was asked if I would like to add chicken to which I said no to. My meal arrived which I started eating only to find I had eaten a piece of chicken. I pointed this out to the server who apologised and said they would remake it. I understand mistakes happen, however how it was dealt with was poor. Upon receiving the correct meal the server put the dish down and laughed saying pretend it never had chicken in there. By the time I had got my meal, my son and my partner had nearly finished their meal and I ended up eating on my own and felt the meal had been ruined. I spoke to the server and explained that I understand mistakes happen, however I found the whole experience and how it was handled extremely poor. I requested for my own meal to be deducted off the bill as a gesture of goodwill to which the server asked why I felt they should deduct off the bill. We sat at a table with a really bright lamp on which felt like an interrogation lamp! Not great, however easily resolved by turning it off when we asked to move tables. Sadly I won’t be in a hurry to return.
Roberto’s Italian – Southport