Reviews in North Wales

Although it was a quiet Friday evening in January we were made very welcome by the staff. Had both been a bit under the weather so appetites not the best, ordered an array of the appetizers..... what a good move! Would highly recommend ''menai mezes' beautifully presented even though not really a dish offered on the menu, good old fashioned customer service. Thank you

Booked a table here in January so Hotel and restaurant not that busy. Despite this there was a good atmosphere and the staff were very friendly and welcoming. We had two small dogs who were also welcomed. We had three courses. The sea bass fillet was excellent as was the sticky toffee pudding with brandy snap top. Good selection of wines and well priced. Would recommend.

Booked table for 18.00, at 15.00 received phone call to inform me all cavery had run out, ok not problem and nice to have phone call. We arrived stood at door waiting to be shown to table before realising nobody was coming, went to bar and informed them, they could not find my booking, didn't know it was for 11 persons, eventually led to table that had not been cleaned, then waited in queue for nearly 20 mins just to order, food was ok, but customer service is no existent,

Been dining here on New Year’s Day for the last five years. We always come as a group booking. This year we reserved a table for 19 people. Upon our arrival we stood at the door for 5 minutes before deciding to search for someone who could point the way to our table. Once we were shown to our table we were informed that the carvery had ran out so we would have to choose alternative meals from the menu. Having ordered our food we then waited an hour for it to start coming out. Some of our group enjoyed the meal they chose but some got cold pasta with their bolognese, and one person who chose gammon said it was dry and like chewing a slipper. We decided to order some desserts only to be told that the ones we chose had run out and that the only dessert available was cheesecake. We then spoke to the manager but all we got was apologies and unacceptable excuses. We had booked this table 2 weeks in advance. I don’t know if the management at this restaurant has changed in recent months but it did not come close to the standards we have received in the past.

After reading the reviews on the food I booked a table in November for 28th December for 2 people and thought nothing more of it. We turned up on 28th December to be told that our table had not been reserved as the bookings were not coming through. We were eventually sat in the lounge area which was very run down and dirty with condiment caps on the floor, no serviettes etc. Had to put up with the waitress noisily polishing cutlery whilst we were seated. Food was edible but nothing special. Toilets were horrific, wet slippy floor and dirty.

A lovely friendly family run hotel in a great locations.

Went as a family of 5 with totally different preferences and everyone was catered for . Excellent service ... my daughter left a note !

Lovely food ad always. Lovely , helpful staff. We always try to visit whenever we go to visit our family nearby and know they use the place too.

23 of us had a lovely afternoon yesterday..Good food, reasonable priced and the staff were brilliant...They couldnt do enough for us!

Great night with friends and great food yet again. No faults and we were even picked up from home (next village) and dropped off at the door,now that's service! Thank you team Gazelle.

Lovely Sunday Carvery, very good service & value for money.

Not what I had expected. Good basic "Pub Grub" in a jeans and jumper environment. Turned up well over dressed expecting a somewhat more salubrious surroundings having had it recommended by several acquaintances. Large portions and well priced but very poor wine list and not a good selection of ale. Friendly staff but not very experienced. Not a place we will visit again but wouldn't give it a bad review, just not what we are used to.

Excellent

The warm welcome from the beautiful girl that showed us to our seats was complemented by her great service along with the rest of the staff and the food was also fantastic. Will definetly come back, most likely next Sunday if my daughter has her way.

Last minute decision to dine out , we used the app and it was so easy to book a table , the food was just perfect

We were met with a smile and cheerfully shown to a table. We were asked if the location was to our liking which it was. The service was equally friendly and the food was good and not expensive. All in all a very enjoyable evening.

Had afternoon tea here on Saturday 28th Sept. I would recommend it to anyone. The home made scotch eggs and mini sausage rolls were so tasty and moreish. There was a perfectly good balance of sweet and savoury. We had chocolate brownies and citrus pastry, and scones with puree instead of jam - which was a refreshing change. If I needed to criticise anything it would be the cheese and onion sandwiches and ham and mustard ones - I don't like onion and I don't like mustard. Next time I come here I would ask for other sandwiches. Great value for money and very attentive staff. Thank you for the experience.

Many thanks to you for an excellent meal in a well hidden gem. As a family reunion it was well received from all present and my sister staying in Llanberis was planning to revisit before her trip home to Brighton.