I visited the Monro with my husband on 30 December for their 2 course Early Bird special which is now £13.50. I have been there on two previous occasions for lunch when the food and service was excellent. However, this visit was disappointing. We were quickly shown to a table by the door and given menus. I ordered a bottle of white rioja. My order was taken but then the waitress returned and informed me they had sold out. Not a good start. I chose another bottle. We ordered our food and soon realised that we were not warming up. I asked the waitress if we could be moved somewhere warmer and she said they had been having problems with the heating but it was all sorted now and it should start to warm up. Unfortunately it did not. I went to inspect a nearby radiator which was stone cold. I pointed this out to a waitress and she moved us to a table nearer the centre of the room. All around us diners were sat in coats and scarves looking chilly. The food was delicious. We shared a starter of seafood linguine and mains of seabass and tbone steak. We then sat with empty plates for more than 20 minutes as staff whizzed by us and ignored our attempts to gain eye contact. I eventually managed to stop a waiter and asked him to clear our plates. We shared a dessert of sticky toffee pudding, again delicious. When we were given the bill, I mentioned the lack of heating to the waitress and also the poor service. She did apologise saying they had staffing issues and said she hoped i would return. I hope so too.
The Monro – Liverpool City Centre