My experience at Zizzi was unfortunately not very good, we waited for 10 minutes to be seated whilst a table was lazily cleared (without being given any menus to look at in the meantime) and when we were seated we waited a good 15-20 minutes to have our meal orders taken (no drink order was taken when we sat down as you would usually expect). I should add that they did initially ask for our order after about 10 minutes though my boyfriend asked for “another minute” which unfortunately was taken to mean as "another 10 minutes" by our waitress. I would also like to point out that the restaurant was not under-staffed on the night that we ate at Zizzi. Our starters took 30-40 minutes to be served (which given the fact were a cheese and garlic bread and goats cheese bruschetta is a little unusual in terms of a delay) but were quite tasty, we waited another 15 minutes for our empty plates to be cleared and thankfully our mains arrived 10 minutes later. Our previous complaints as to the delays experienced thus far into the evening would be wavered if the main courses were acceptable but unfortunately this was not the case. There were no particular offensive tastes in either of our meals (meatballs with spaghetti and seafood risotto) but both meals were completely bland and without any identified flavour at all. The meatball dish had all the etiquette of adding a squeeze of bargain brand tomato sauce into boiled flavourless spaghetti but compared to the risotto this was practically a firework display in terms of taste. I don’t pretend to be any great chef but until my experience at Zizzi I had previously thought it impossible to get a risotto so completely wrong. In a nutshell I was confronted with arborio rice boiled in water, with a few bits of fish placed here and there. The afore-mentioned water also appeared to constitute two thirds of the actual dish, my rice was practically drowning in this. I’m pretty sure that water is all the risotto was cooked in, as opposed to wine, stock or even salt and pepper. The actual fish included in the dish (salmon, prawns and calamari) were the best (if “best” can be deemed appropriate in terms of this description) part of the meal, though the prawns were slightly under-cooked. Overall the experience was pretty awful, and having never complained about a restaurant throughout my years of dining out I felt it important to say something (especially as I find it difficult to complain face to face, hence why I’m providing feedback via sugarvine!) so that maybe Zizzi can take something from this and try and actually invest in some seasoning lessons at least. I feel particularly disappointed as this was supposed to be my birthday treat for my boyfriend when both of us were left feeling a bit deflated at the end of the evening, though it did give us something to laugh about. As it currently stands I will not be recommending this restaurant to anyone, nor will I be returning until someone can convince me otherwise, presumably with some kind of weapon pointed at me. I would hasten to add that we did not go so far as to warn people off who were waiting at the front of the restaurant to be seated, unlike a couple who were sat next to us who did not have as much patience/idiocy (delete as appropriate) as we did. This particular couple marched out after 20 minutes of waiting to be served to loudly tell customers waiting to go elsewhere due to the long wait. I was not surprised to see that the couple who were told this were waited on hand and foot by observant staff after this incident.
Zizzi – Liverpool City Centre