Reviews in Chatham

Awful experience. Cold main dishes. Soggy custard buns. Flat drinks that when we complained about them nobody replaced them. Even though we told 2 different members of staff. We were just told eventually it was the pump and to go and get new ones even though we were seated by this point. But the new ones were no better. Staff mostly teenagers that have obviously no pride in their work! The main dishes were virtually cold. The best part of the experience was the desserts that are obviously bought in as well as the ice cream that my son had, that again, nobody there has cooked. I think the problem is, it's pay before you eat so they don't care about anything that might not be to a good standard because they've already got your money so they don't care about any issues with the food or service. Such a shame it's gone so downhill because we had our first date at this place when it was Cosmo and it was lovely then so it was a special place to us. We feel we can no longer recommend this establishment.

Food was great plenty to choose from floor stuff very friendly. Only one negative they give you 90 mins to eat but don't tell you that your time starts when you walk through the door had a member of staff telling us we had to leave our table after 55 mins as they needed the table.

Friendly staff, nice food.

I went there for my birthday and really looking forward. The no card policy was really inconvenient as there were 6 of us so we didn't have that much cash on us, of course we had to go out again to get cash. We booked for 5:30 but only went in after 6:00 pm. This is the third time we went the card machine was "broken". I booked the table in advance so there should have been a note before hand so we could come prepared. Tables to close to each other, no privacy. Definitely won't be back.

Sorry to say it's gone down hill food is of poor quality.full of screaming kids running around out of control I won't be back .

Variety of food brilliant service efficient and pleasant food it self very good we all enjoyed our meal for my son’s birthday EXCELLENT

Thank you the food was nice

Teppanyalki cook was so rude and arrogant refusing to cook for us even though supposed to be open, everytime we tried to get served he turned his back on us or walked off. The price has seem to of risen again as well, shame it seems to have gone down hill with this increase. The table attendents were very helpful and kind though.

Amazing many varieties of dishes food fresh and tasty super happy with everything Only problem I book with sugar vine receives the email confirmation but when I arrive the staff no find my reservation but the staff straight away find table for us

Good food and atmosphere.

No problems with the restaurant but be careful with the online (Sugar Vine) booking system. We booked online, received the confirmation email, but our booking did not appear on their list. Fortunately, there was room to squeeze us in, but had it been any busier we could have missed out. So, to avoid disappointment, maybe avoid booking online and give them a call.

It was the first time in going there The food and the service was excellent and will definitely going back in the near future

Verry good food and friendly

We arrived for our booking, lots of people outside waiting but was able to enter quite quickly once managed to speak to someone to let them know we had a booking, we came for dinner food was nice and tasty plenty of choice available, but some food was hot and others were more on the warm side, didn’t help that other customers did not put lids back down on the dishes, was extremely busy which is expected although tables are so close to one another felt a bit invasive. Soft Drinks could do with a change as very flat and they were quite steep in price for what they were, maybe invest in branded soft drinks for those prices, as extremely overpriced for flat fizz, it was very hot inside. Enjoyed food, would visit again if in the area.

A family of 5 and we had a Sunday great meal. My youngest daughter asked to have her birthday party there. Fresh food. Nice staff.

Such a great night meeting with old school friends. Was very busy but staff were great. Definitely have to book as people were queing outside. We only waited 5/10 mins to be seated which was great considering how crazy it was.

Was absolutely boiling in the restaurant, to the point it was uncomfortable to sit and enjoy the variety of food that was on offer. Unfortunately the food didn’t have much taste. Iv eaten here a few times and just gutted this experience was not great at all. Ran out of lemon chicken and replaced it with a Southern fried chicken which was rock solid. And my favourite the Cola chicken was tasteless.

One of the Worst dinners ever had.Food was all cold.No taste