Reviews in Chatham

I went there yesterday with my nine friends for my birthday and it was a chance for us to get together. We went for the 7 o’clock booking. Food was useful standard however even though it says 90 minutes literally at 90 minutes someone came over and said one of the waiters that we needed to vacate we were in the middle of conversations and it was highly awkward and actually it spoiled the evening because we were gonna stay for a little bit more, there was not a long queue outside and there were literally dozens of empty tables Absolutely terrible service Some of my Guest was so upset and they had been travelling for two hours to come and spend some time with me on my birthday. So disappointed

Very disappointing, By the time you walked round to choose your meal the first thing you put on your plate was cold. Did not eat £24 pounds worth

Excellent food polite staff definitely recommend

The food was excellent, as always. However, the staff's cooperation could be improved. For instance, when we requested a plate, the staff member simply indicated where they were located, implying that we should retrieve it ourselves. Additionally, our seating was quite close to the area where plates are cleaned, and the noise from the staff member handling the dishes was disruptive. Despite mentioning this, there was no acknowledgment or effort to address the concern.

The food was okay. We took our daughter and three friends for her birthday, and it came to around £85 with two adults also . What was disappointing was that my husband politely asked the man behind the desk if he could charge his phone, and for some strange reason, he declined. We work with a homeless charity and were picking someone up straight after, as we had found them a housing placement an hour before. Had we not had 4 excited little girls eyeing up the buffet, I'd have refused to eat there and asked for my money back and left., Luckily, after we left and in a desperate act we stopped up the road at the Sultan restaurant and hotel, and the guys in there were so lovely and said to take all the time we needed, without spending a penny! We literally needed 2 minutes to get the phone on and retrieve a number. Let this be a lesson, spoons, you firstly don't know someone's story and kindness doesn't cost a thing. May karma be kinder to you than you are.

A great choice and variety of food and regularly being checked to make sure everything was hot and not run out . There is a 90 minute time limit but found this plenty of time to eat without feeling rushed

Food was lovely and not bad price.great sevice

Food was ok we went for a birthday meal but the staff was quite rude and we felt very rushed we had a baby and a disabled person with us so probably wasn’t eating as quickly as they wanted us to between trying to sort the baby and get food for the disabled person we needed a bit longer but was told our time was up and they was shutting that section of the restaurant meanwhile the rest of the restaurant was still ok to carry on eating. We even tried to explain that one guest was just trying to finish his dessert. Unfortunately we won’t be back.

It was good not bad but about price when we look at the website normally we pay 54£ for three people and my baby is not 2years she doesn’t pay but in the checkout they told me 69£ I do not why and we were there on Wednesday so the price is cheaper than weekends

Had a lovely experience again at spoons with my mum and daughter. So much variety of foods which helps when you hve kids.abd good quality food and friendly staff

Food was mediocre, staff rude not helpful, seating not well arranged as people barging pass table. Drinks not tasty. Gone downhill

Food was amazing and very polite staff

Unfortunately our overall experience was shockingly bad. Our table (2 and a highchair) was booked for 7 pm, we were running about 4 minutes late but still called the restaurant to let them know. I spoke with a gentleman on the phone who said it wasn’t an issue and a note was made. We arrived to check into our booking at 7:04 pm and when we eventually got through the booking que we were told we were late by 2 hrs and would have to join the walk in que and that are table wasn’t available anymore. Annoyed I told them I’d spoke to someone that verified it was fine and showed them my confirmation email 7pm!!! We were then told to stand outside whilst they sorted a party of 20 out so by the time we actually got inside it was 7:40! Standing to pay I was confused as the lady infront of me was paying her bill £121.94 the woman handed over £120 in notes and asked how much she now owed and after words in another language were exchanged the worker said £12 and proceeded to overcharge by £10.06! I wonder how many people this happens too? Us being a table of 2 and a highchair were seated on a small table with the highchair right in the walkway isle which wasn’t very comfortable as not only was our table cramped but also had people walking past with plates above our sons head. Observation on the hygiene of the place was unsettling and if we hadn’t of waited so long to be seated we probably would have left. The pot wash was carrying soaking wet dirty dishes from the centre of the restaurant to the kitchen leaving a trail of manky dish water and food on the floor which is enough to put anyone off. The food available was very limited, dry and hard. Unfortunately there was no tortillas available, no nann to go with the dishes and a lot of the usual dishes were missing, we actually felt really ill after our visit not sick but certainly not right. The desert selection was very poor and if I’m honest we didn’t touch it because the presentation of it put us off it was just a big jumbled mess. I will say though that there are some lovely ladies that are attentive to clearing tables and made an effort with our son. We will not be returning, apparently this is just how they are and sadly not a one time thing

Great food, great service. Looking forward to my next visit

It was very busy and children where touching all the food.

I went yesterday for my daughter’s birthday. So where do I start. I’m told when I get there the card machine wasn’t working, lucky I went with my parents, they had their bank card for me to get money out. (How hard is it let your customer know before hand) They was no Indian starters, the Chinese food (meats were hard. My daughters went for pasta and this was hard. I went for my mains and their didn’t have anyone to make naan bread, told me they will be here in 10 mins. They never turned up. The desserts were nothing special and the ice cream flavours were all mixed with in each other. You have to bring your own drinks to the table, and they don’t even provide jugs for water on the table Stay clear of this place, the staff do not have a clue about service and the food and experience is no bettter. Will never return. I rather go to Jimmy’s at the O2.

Excellent. I'm definitely coming back again. Great job. Thanks.

Went for my daughters birthday got there at 6 when table was booked very rude young girl taken to table and the food was cold and the price has gone up a lot I know everything has but cost us for five adults and a child is 4 £150 and then £12 for drink refill