Reviews in Chatham

Loved the food and how they attended to be fast.

Very happy with the food here, excellent value for money, excellent variety! Atmosphere is brilliant, friendly staff. Over all an excellent experience, we have been at nice quiet times and busy times and can’t knock them really. No issues.

Enjoy all the time

All great but charging a 9 years old as adult just because is a bit taller is outrageous.

Food was okay. I went there with my family twice now. The drinks were nice and we were allowed to fill it up as much as we wanted. There is various choices of food from different parts of the world, and they even offer live cooking. However, I did contract food poisining the last time I went there and it made me violently throw up. It was a horrible experience.. The restaurant itself is very lively and over a nice environment to be in. The cuisine is good and varied. I am going again for my birthday, overall it is a nice restaurant and the food is good but its always better to be cautious with what your eating. The first time I went to Spoon the food was good and didnt feel sick.

Food was great and the atmosphere was nice. It was my mother and husband first time and they thought it was great.

Visiting for second time. Overall experience is just ok. One thing which I wasn't happy about was once tray is empty, its not been filled for long time. I went to have some lasagne, it was empty, went atleast 3 times again in 20 to 30 minutes ,still it was empty, same happened with ice cream cones, once it finished , staff didn't bother to restock it until restaurant was closed. Show a staff at dessert section trying to put back the leftover cake which was on the plate to its original bowl where the cake was kept, felt bit awkward. Food taste and ambience is just average, Another issue is toilet hygiene is not up to the mark. No toilet rolls, hand wash was not available. Not staisfied this time , less likely to come back . Need lots of improvements, but not sure if they do take reviews seriously.

We totally enjoyed ourselves

Very disappointed with some of the food not being filled up especially the puddings and we wasn't told the closed at 9 pm so felt rushed for the money

I love the food choices, nice staffs and environment.

A really horrible dining experience. Everywhere felt sticky and dirty. There's a huge choice of dishes, but most of it is bland, chewy, and if you like a gamble, it's like playing Russian roulette on which dish will take you down quickest with food poisoning. The tables are designed to fit as many of you in as possible, so if you want a meal with your group of friends, you'll also be having your meal with the groups either side of you. The only edible thing was a crepe, freshly made, in front of you. But after waiting in line, and being the last one to be served, after being ignored for 2 or 3 minutes, the the female chef looked and me and said 'do you want a pancake '. Yes please. 'Well you should have asked'. Maybe she thought I just enjoyed standing with an empty plate by the crepe counter. So rude. So I spend twenty odd quid on chewing food, spitting it into my napkin and eating 1 crepe, rudely prepared. First visit. Never again.

I have never been to spoon world buffet before and was really excited to try. There was a line out the door which led us to believe it would be amazing, we were wrong. As someone who works in front of house (2nd job) I can completely understand how busy and stressful things get at times, however when you are kind and polite to staff and are rude to in response it doesn’t set the best tone. To begin with, I had my blue light card and ID (drivers lisence with the same name on as blue light card and my picture of me!)this wasn’t good enough for the man at the entrance desk as he said I needed a work id - I do not have one of these as I work in a school. Therefore wasn’t allowed my blue light discount. Oh well we said and continued. On our booking we had stated we needed to be sat at the side/booth if possible due to anxiety, this wasn’t even looked at. When following the server we asked and said about this “no, you sit where I put you” and walked off! We still continued and gave the place the benefit of the doubt even though anxiety was definitely heightened by this point by the workers and their poor attitudes. Food was okay at best, nothing I would return for but definitely a worse review due to the overall experience and rudeness off staff- this continued in the bao bun section there was a chef stood behind the kebab area (wasn’t doing anything at this point ) I asked him which bao bun was which “there’s numbers” rolled his eyes and walked off. I could see there were numbers on the bao bun lids however not on the descriptions of the fillings (they all looked the same!) and didn’t fancy trying octopus so wanted to clarify! Ended up not bothering! The best service I got was off the lovely gentleman at the steak station, the chef was kind and smiley although there was clearly a language barrier he held up fingers for the amount of steaks we wanted and gave us a thumbs up and smiled when done. Desserts where good and this is where I actually ate because of the mains being quiet poor. Overall the experience was poor and I wouldn’t return again based off of most of the staffs attitude and rudeness. Food was okay and could have been overlooked other than this however due to staffs atmosphere created I wouldn’t bother.

For our first visit it was very relaxing and food was so nice with lots of different foods to choose from

Over the years it's improved and has an extensive dinner menu! Staff are excellent and go above and beyond for you...constantly working tirelessly while finding the time to be courteous! Truly outstanding!

Upon arrival, the atmosphere was lovely and we really enjoyed the quality of the food. However, our experience was unfortunately overshadowed by how rushed and uncomfortable we were made to feel throughout the meal. From the moment we arrived, the lady at reception repeatedly reminded us that we had to leave by 17:00. Even after we acknowledged this, she came to our table multiple times during our meal to repeat the same message. This continued even as we were preparing to leave, when she again reminded us that it was time to go and instructed someone to clear the table while we were still packing up our belongings. We were a party of six, and the constant interruptions made us feel rushed and uneasy. Instead of relaxing and enjoying our meal, we found ourselves watching the time and feeling pressured. This was particularly confusing, as we noticed other guests who were seated both before our arrival and after our departure were allowed to remain undisturbed. My husband raised his concerns directly on the day, as he also felt uncomfortable with the manner in which we were spoken to. Unfortunately, this overshadowed what should have been a positive dining experience for us.

Very good as always best to book in advance as very busy good quality nothing was ever empty people polite good value for money

The last time I went spoons was June 2019. This visit was for my son‘s birthday wow how things have changed over the years. I believe there’s so much more variety. The place was very clean I love the new layout and having the fancy metal work just gives it a bit more of a private experience which helps a lot because I had two people in my group that suffered very bad with anxiety and being in a public place, it was a bit awkward in a couple of places because we had a person in a wheelchair as well as a person using a crutch but all in all they absolutely love the place it’s the first time they’ve ever been to a place like that, the food was just absolutely beautiful and tasty and I didn’t have any problems whatsoever. I like the new markings of telling you what’s in the food and not in the food because one of my people was allergic to mushrooms, but on the downside the only issue that I had was I thought the toilets could’ve done with being cleaned on more of a regular basis.

Always good to come eat evening meal or celebrate birthday . Staff very lovely :) 100% recommend