Reviews in Cheltenham

We had the most amazing meal last night and an even more wonderful stay at the Chester house hotel. We had the tapas menu and it was delicious. Everyone is so super friendly and lovely. Highly recommend for a wonderful evening.

We have visited The Croft many times since 1997 during our many holidays in Bourton. We visited Friday 22/8. The food was very good. However it was very limited and not as advertised on the website. No sausages and mash. No homemade pie of the day. The staff were not especially welcoming, friendly and didn’t smile at all. Unlike L’anatra, their sister establishment, where we ate last night, Sunday 24/8. The staff were very welcoming, friendly and eager to please. We will not be retuning during our stay in Bourton. It remains to be seen if we will return in the future.

A superb hotel within it a superb restaurant where the staff were happy to meet you and look after you with a smile in their face which makes a change these days. I would be happy to recommend you to all family and friends

All round first class experience, decor, staff,food ,service etc would highly recommend them

Booked here for our 25 th wedding anniversary, very helpful. Nothing was too much trouble, we received 2 glasses of bubbly when we arrived, food is very good. It’s our second time eating here, well recommended

Staff were lively and friendly. We ordered a lasagne and a gluten free pizza which was lovely, bolognese with tagliatelle was also ordered and asked if could have a slightly smaller portion of the pasta compared to the bolognese and they changed the pasta to spaghetti without noting it to us which would have been declined if we had known and also the garlic bread was on brown sandwich bread slightly toasted and very soggy. Very disappointing with that. Even heard another table complaining about the garlic bread too.

Great food and environment. Excellent dessert - tiramisu. If the guest can park in the hotel is much better!

Unfortunately after a long wait we had visted Bourton on water but we could not have food in your restaurant. I was with my 5 month old daughter with my wife and had the booking done prior for 5 pm. We had reached the hotel early to get settled and have the food on time. But the lady staff in your hotel did not allow us to get in. Told me that the kitchen is closed and come back by 5 pm. It was too rude and unprofessional. I hope you don’t do this any other customers

Food mediocre, very salty. Not asked to sample the wine, simply poured into our glasses. Table sticky. Only asked if everything was ok when presented with the bill. 10% service charge added directly onto our bill, not that we have an issue with service charges but please don’t automatically include it without notification. One waitress friendly and seemed attentive, sadly not ours; our waitress forgot our side order, cutlery not replaced after our starters. Manager scruffy and on arrival simply bark ‘have THEY got a booking’ nice welcome..not! So overall, very disappointing and therefore not recommended, plenty of nicer options in the local area for the price.

Great food, lovely settings, really worth a visit. Went twice this week due to some of the best food we had whilst away.

My husband and I had a lovely meal on Wednesday evening. Good choices on menu, food was great and so was the service. Very friendly staff. Would definitely recommend.

Enjoyed a really good evening meal in the restaurant. Food was well cooked and well presented, staff were very helpful. I would recommend it to anyone looking for an Italian meal in the area.

Excellent food with very attentive service. The steak was a little overpriced for what it was.

Delicious food in a perfect location. Staff super helpful and friendly, highly recommend

Excellent venue, excellent atmosphere, excellent food , and the staff couldn’t have done any more to make our meal a wonderful experience, nothing was rushed just eat and enjoy, wonderful end to a wonderful day.

Booked a last minute meal in the resteraunt which was exceptionally good (Pizzas were delicious), decor was excellent matching the surrounding area of Bourton on the Water. The staff are a credit to the business and we're very pleasant, friendly and atentitive. We would highly recommend this resteraunt and will be booking the Hotel in the near future.

Absolutely delicious food and great service. Great bar and lovely atmosphere too. Plenty of outdoor seating too

Lovely restaurant, friendly and welcoming staff. Food and service excellent. Will definitely return.