We drove 30 minutes to celebrate our daughter’s birthday, she’s vegan. The setting is absolutely beautiful and we enjoyed our food. It is a little pricey though but the location is worth it. Some constructive criticism. The service needs work. Everyone was pleasant enough but some basics need addressing. A bit more of a welcome would be nice, a goodbye and check in to see if everything is ok. I didn’t feel like we were ‘seen’. Once sat down take a drinks order ASAP. Bring the drinks ASAP. Take the food order, bring the cutlery ASAP not once the food is served. No one asked if we would like dessert or anything else, potential missed sale? We had to chase for the bill. If you follow these steps your customers will be happy and it will help with the smooth running of service. And make sure you have plenty of tofu in, it has a long sell but date and for a vegan restaurant it’s pretty important! If an item is not available as 2 things were when we visited then tell your guests straight away. The manager was too busy dashing around to engage with customers. I hope you address these things as you have so much potential. Good luck!
Whins Green Kitchen