We booked our work Christmas team night out here for 32 people and when we arrived, we were seated across 3 tables and there were only 20 seats! I spoke to the waitress who confirmed yes 32 people and I had to explain that there wasn't enough seats. They brought out an additional small table for 2 to put on the end of a table and gave us another table for 10 which was away from the group. It then took 45 minutes for drinks to arrive and we had to constantly chase. When the food arrived it was amazing, however the restaurant had clearly overbooked / didn't have enough staff working to cope with the demand of large groups and a fully booked restaurant a week before Christmas. The toilets were blocked and even though I brought this to someone's attention, it was not fixed and the disabled toilet was used as a coat closest so my boss who is disabled, could not use the facility. Furthermore we opted for the Christmas set menu and 2 hours into our booking had to start to leave as we had something we needed to leave to go to. The set menu was something we had to pre book so no food options were taken whilst there on the night. We were told that we couldn't get the bill yet as dessert was coming out so when the bill did arrive, we had to pay and go so not to be late for our event. The next morning I noticed we had been charged £70 extra for dessert that we did not order or actually want as it was not included in the set menu and it was not something I had pre ordered. Due to the mess up and delays we had we assumed it was a gesture of goodwill, however it wasn't. Overall the food was good and I would return along as I just needed a table for 2!
Barcelona Tapas Bar Y Restaurante – City