Dear Sir, visited restaurant on Saturday 5th May 1015hrs. Noticed new decor, lay out and toilets. All of which was great. Unfortunately the service had deteriorated. We use this stop 4 times a year, going to and from holiday, and have recommended to many friends. Usually, as soon as you are seated, there is someone there to take order for tea/coffee while we peruse the menu. This sis not happen and we waited for someone to take the complete order. There did not seem to be enough staff on duty and what there was were very busy. We Ordered, The Eastcoast, the sausage, eggs, hash browns were lukewarm/cold and the fried bread was greasy but not cooked through. My wife had the 4 pancakes, which were cold. On leaving my mentioned about the pancakes so we were given refund on them, which we thank you. On Saturday 19th at 0828 we returned, on the way home and decided on the Santa Monica. The toast was cold and the orange juice tasted watered down, this may have been that it had been over-chilled and Ice have formed in the juice which when melting, gave the impression on being diluted. I thought that I should bring it to your attention in the hope that improvements will be made. We have visited this establishment since 1986 so have regarded this as part of our holiday experience. Thank you for your assistance in this matter. David Goodfellow
Route 303 – Honiton