Reviews in Great Yarmouth

We were recommended by family and brought along our grandson. Staff were courteous and helpful and the place was clean but rather dark in some areas, we asked to move table and we're sat in a much lighter area. The food was good, fresh and served well but portions were enormous, one criticism was the salt used on the onion starter , far too much, made it inedible.

Throughly enjoyed our meal last Saturday evening. Good value for money, service was extremely good especially our waitress Roxanne who was most attentive answering our questions regarding how we could have our meals, have already booked to return for our next visit.

I have been wanting to try the smokehouse for ages but never been able to get a table so was really pleased to be able to get a table booked on my birthday and wasn’t disappointed food was excellent and the atmosphere was great we sat outside as the weather was lovely all in all a lovely meal was had and will definitely return again soon

We initially booked a table inside the restaurant for 20.30 but after contacting the smokehouse a voice recording said that if we were happy to eat outside then we could turn up at any point. We decided to go a little earlier at 18.30 and I asked the manager wearing the red T-shirt and long dark hair if we just found a table or if we needed to wait to be seated, her response was very dismissive and she said that they were fully booked for food (even though there were empty tables) and that we would not be able to order food until at least 21.00, I mentioned that we’d booked a table inside for 20.30 and she said we you’ll have to wait until then, she then told us to check in at the desk with another person who was lovely and very accommodating, she told us that we were in luck and could have a table outside, but we might have to wait 45 minutes for our meal which we were ok with, however the person in the red t shirt who was a manager interjected and told her that we would have to wait at least an hour for our meal, we sat down and ordered our meals and surprise surprise our meals were brought to our tables within 30 minutes!! The service and quality of the food was really good but the whole experience of our family meal out whilst on holiday was spoilt by the surly attitude of one person, I might have taken it personally but I overheard her saying the same thing to other customers, I think she needs a refresher on customer service. The owner really needs to reevaluate their staffing as this could be detrimental to the business.

Really disappointed with the service from the staff and mangers. Been coming to the restaurant for the past two years, every time we visit family members. My mothers meal was unacceptable, the chips were cold/ greasy and her ribs were to burnt to eat. My sons meal was Slung on the plate. Waited and hour + for our meals. Spoke with the managers about the issues they were not helpful at all. One manager walked off and we didn’t see him again. In the past have had no issues but it seems a whole new batch of staff are there not which does not give it the same vibe / customer service. When we asked for another drink, there was no staff to been seen. They were all outside talking and taking photos.

Visited The Smokehouse on July 20th as a party of 6 - 3 adults and 3 children. We decided to sit outside - lovely weather, plenty of tables, and was quiet. A very friendly and helpful young man brought us some menus, and came back a short while later to take out order. The kids had meals off the children's menu. Fantastic value, and they loved the food. Us adults ordered different burgers. The food came out at the same time and was obviously freshly cooked. The portions were extremely generous (so much so that we asked for boxes, and brought half of it home). All the food was absolutely delicious - I wish I had their coleslaw recipe! I would highly recommend this place. If I find myself in this area again, I will definitely be back!! Its a must go to place!!!

Great service staff were really friendly and very attentive. Good selection of food and it was all hot and tasty. Would recommend

brought the Family here for our first Meal Out as a new Family of 4. I think any parent is nervous when bringing newborns & toddlers to eat out .. but the Team were fantastic. Tom our waiter was very attentive; and the Hostesses were interacting with the Kids at all opportunities. We’re booking again before we leave :)

Very good service and enjoyable food

Food was incredible. And Amelia was amazing serving us from start to finish. Amazing place for the family

Upon arrival we were greeted very warmly. We were quickly shown to our table and met with drinks by Abbie. Abbie and Cody were constantly checking that we were okay and that we were pleased with the service. Would go again. Highly recommend

Another great meal, food was piping hot and lovely as usual and the service was first class, hope to be back soon ;-)

Great meal and venue was told table would be de orated for our 40th wedding anniversary but it wasn’t bit disappointing but the food was good and plenty of it

Very good meal although portion sizes were very large! Really enjoyed the food and the service was good

Great service and fabulous food. Dont order starters you don't need them as portions are good sizes.

Really great meal. Service was excellent, all staff welcoming and friendly and great with children. Will be coming back. Food was fantastic

Excellent service made to feel welcome food was amazing

Service by staff was good , However we were sat at a table given by the staff which had 4 flies by the window , was very off putting , further more food was average at best , nothing too special