I visited the smokehouse on Monday night. The welcome was extremely good, staff opened the door and were friendly. We sat at our table and had menus and a drinks order taken quickly. Unfortunately it went slightly downhill after this. When our starters were cleared we ordered more drinks with the waitress, these never arrived. We ordered 4 burgers and a mac and cheese for main. We got the 4 burgers and then the waiter asked if there was anything else we needed and we said 'no, just the last meal, mac and cheese'....as I was imediatly suspicious this had been forgotten about...the young lad wandered off back to the kitchen.....we waited 10 minutes and the meal still hadn't arrived, we then asked a waitress as it was quite clear the young lad hadn't done anything in relation to retrieving the final meal, the waitress swiftly bought the mac and cheese out, it was warm, So possibly had been left on the side and forgotten about....the bit I was actually most unimpressed about was the lack of apology and communication, neither of the waiters or waitresses even apologiesed for the delay, and no one came out to tell us that the meal was on the way, or would be a few minutes ect....one of the other waiters told us that most of the staff were new....so its clear they still need to train their staff and get the hang of things, the poor young lad almost looked scared when we said we still needed one more meal....however the food was delicious! Overall disappointed with the service but couldn't fault the food
The Smokehouse Ormesby – Great Yarmouth