Reviews in Guisborough

We had a lovely family meal - Sunday carvery. All staff were very friendly and we will definitely come back again.

Had a beautiful lunch on Monday 7th July . Staff amazing, setting perfect xx

Thoroughly enjoyed our meals from the small plate menu, good choice & value. Staff considerate and plenty of space at the table. There was quite a wait but we were warned about this when ordering. Will certainly visit again soon.

Lovely surroundings and excellent food as always. Staff are great too

We visited with our friends Wednesday evening. The waiting staff were friendly, helpful and accommodating. The food was plentiful and delicious. We will definitely visit again.

Fantastic meal and perfect service, I had the seabass which was amazing the flavours were divine, my partner had the fish and chips and only the standard size which was massive i think you would have Jaws on your plate if you went for the large one. Perfect evening from start to finish. We choose to eat in the bar as we love the ambience in there.

Although it was very hot when asked to move indoors everyone was very helpful. My drink that was ordered came wrong and waited a long time for replacement. We sat for a length of time waiting to go to carvery after me asking 2 times then when my parents queued they were asked for tokens which had not been given so had to ge a manager to issue these. Not knowing the process of how it all worked were were given tokens but after queuing again realised we had medium plates and not given a choice food was good. Sorry to give negative feed back but we were celebrating my parents 77 birthdays

Fantastic from start to finish. Breakfast was outstanding as was the service.

Disappointed with the service, the length of time to wait for food and deserts came not as described on menu !

Seemed disorganised from arrival. We arrived early for pre drinks outside but I was told to walk round to the bar and buy drinks as my table account was not open. Seemed to be pestered to eat earlier than our our table time. Took table at booked time and food service was very slow. Concerned at end that we we finish meal before arrival of pre booked taxi home 3hrs later. Food service and hospitality was good although a bit confusing. They seemed to be serving more people than they were capable of.

As usual the food was excellent. Although we had to wait longer than usual for our meals. The service was good, our oder was taken immediately on arrival. When our food eventually arrived one of our party did not receive the vegetables with the steak pie, I wasn't sure if it was included with the meal, so I asked the waiter and he brought it to us, Generally we have a good experience when we dine at Tockets , and weren't the only table that had to wait a while for their food.. I do understand that it was fairly busy on this occasion.

Lovely surroundings with excellent food and service

When we arrived (at 18:30) and were shown to our table the waiter (who i later found out was a manager) stood talking to somebody blocking us from sitting down. Once sat we waited over 15minutes for somebody to take a drinks order, it was hot no one offer water for the table or anything we then waited approximately 15minutes for somebody to take our food order. The starters (3 garlic mushroom starters) arrived at 19:20 this was nice and hot on arrival. The two men in waistcoats spent more time moving furniture around than looking after guests (lifting chairs over my head and where they moved the table to was to tight for the people to sit so they left) We had to grab a waiter’s (a blonde young man) attention to bring water to the table and without speaking to us he just turned around while we were speaking to him and walked off to get it (some hospitality customer service training maybe needed) At 19:55 we had to inquire where our mains were, these were then brought out by a waiter called Charlie (the only person who actually seemed to care and was waiting every table inside and out, he didn’t seem to have a section he was all over and working really hard and deserves recognition) The mains Duck (requested without cherry sauce) - came without vegetables, i had to inquire and they were then brought out, the duck was slightly over cooked and dry (had obviously been sat on a hot plate for a while) Fish tacos (scampi and cod) : didnt come with tartare sauce even-though that is stated on the menu this meal arrived completely cold I showed the manager who sent it back to the kitchen to be warmed up Tex Mex: this was underwhelming as a main course, lacking flavour chicken parmo: was ok but have had better on other occasions We originally planned to have desserts then a few more drinks but decided to leave after the mains We did get some money off the bill as a good will gesture, however this I feel was not enough for the diabolical service we experienced. The front of house staff need training in hospitality Service would run more smoothly if each waiter had their own section so tables were not getting missed It seems on this particular evening the house was over booked and not staggered enough putting pressure on the kitchen and bar staff which resulted in food being sent back and long wait times for both food and drinks. This has been one of the worst services I have ever experienced and will not be recommending this establishment anymore

It’s great to have a lovely restaurant situated in lovely surroundings just 10 mins up the road serving fresh home cooked food. I would recommend the Fish or the Stroganoff and the chips are to die for.

Excellent the best Sunday lunch anywhere

Excellent value and great food

Food is always good at tockets mill

Excellent service and the food was absolutely gorgeous.