Reviews in Harlow

I attended the Dukes Head with my husband and friends on Sunday 13th September. The whole visit was a joy. The pub is such a lovely space, well thought out, decorated really well and the staff were really attentive and pleasant. We booked for lunch at 1pm and sat chatting for a while after we had eaten before being told that the table was needed so we paid our bill and left. But not before enjoying some gorgeous roast dinner, deserts and drinks. We'll definitely be back in the future. Thanks everyone for a lovely lunchtime visit.

Enjoyed a traditional Sunday Lunch with Australian friends yesterday. Very good & great service.

We had a late lunch I have to say the food was so good and the service was excellent the pub is always so inviting and you can take your dog !!

Lovely garden to sit in, very relaxed ..food was lovely and staff attentive !

We were met with an unfriendly greeting, and curtly informed that if we sat outside there was no table service. Tables were dirty. Food was distinctly average at excessive prices. We really want to eat local. Please just make tasty food at sensible prices.

Nice lunch, lovely staff, relaxed atmosphere.

Food was delicious friendly staff

Perfectly cooked halibut - a real treat.

We had an absolutely wonderful time visiting this pub for our Sunday meal. The atmosphere was incredibly welcoming, but the true highlight was the food—it was simply exquisite across the board! Here is what we ordered: Sunday Roast Beef: Cooked to absolute perfection with all the classic trimmings. Rich, flavorful, and incredibly satisfying. Classic Burger: Juicy, perfectly seasoned, and served hot. A top-tier pub burger. Kids' Fish and Chips: The children's menu is fantastic quality. My seven-year-old had the fish and chips and thoroughly enjoyed every bite. It is so refreshing to see a pub put real, high-quality effort into their kids' meals! If you are looking for a place with outstanding food and a great family-friendly vibe, I highly recommend stopping here. We will definitely be back!

Third visit to meet old friends and it did not disappoint. The garden was a very nice spot to sit in. The service is very friendly and the food was very good. We shall all return for our next meeting. I would not hesitate to recommend the Dukes Head.

A lunch visit to an often frequented pub that did not disappoint. Nice to get together with friends who have not got together for a while., to relax ahead of The Great Dunmow Book Festival at the weekend. Great service and delicious food, the sea bass was particularly good. Thanks all until the next time!

Nice pub. helpful in booking to get a table we wanted. Sadly despite being given the menu 3 times, we were not told that half of the menu was unavailable until we were asked to order. If we had been aware of this we would not have stayed for dinner. Although what we did have was fine, it was not the meal we were expecting to have. Very disappointed.

The food, service, ambience is all first class at the Dukes Head. At £70 a head it is pricey but very much worth it. I’d rather it cost more and walk away fed and happy than pay less and feel disappointed with the food. I highly recommend you pay them a visit and enjoy what’s on offer.

We had lunch with some friends at The Dukes Head on the recent Bank Holiday and were rather disappointed. The beer chosen by 2 of us, which seemed to be the only ale one on offer - the others all being indicated as not available - was so thin that we all thought it had been watered down. The wine glasses on the table were filthy and one still had lipstick on the rim and when this was pointed out they were taken away with no apology. On finishing our main course we waited to have the plates removed and be asked if we wanted a desert but nobody came so just went to the bar and paid vowing not to return which is a pity as it seems nice inside.

My daughter recently moved into Hatfield Broad Oak and we have eaten at the Dues Head on two occasions and have fully enjoyed the experience. Hence we booked a table for four persons for Sunday lunch at 3.15. It is worth pointing out that on our previous visits both reservations were midweek and early evening. We arrived at 3.00 for our 3.15 table and was informed that it wasn’t ready. As we were early we quite understood so ordered a round of drinks and waited, and waited, and waited. At 3.25 I managed to intercept, who I believe is the Manager, as he was walking from the kitchen to the bar and asked when our table would be ready. He stated ‘it won’t be long, should be about 5 minutes’, and walked off. No apology, no explanation. At 3.30, ie 15 minutes late, a waitress showed us to our table. Once seated our orders were taken fairly promptly but it took a further 30 minutes for our starters to be served. Two of the orders were for crispy squid which were pale, soggy and undercooked. We contemplated sending them back but given that we were, by this time, extremely hungry and were unable to attract the attention of one of the waitresses, we didn’t. This proved to be a big mistake, had we known what was to follow. Our starters completed and table cleared we awaited our main courses. By now it was 4.15. Once again we waited and waited. After 30 minutes I began to get concerned that our orders had not reached the kitchen, particularly as a couple who had arrived after us had received their meals. It is worth mentioning that on a number of occasions we sought to get the attention of a waitress to order drinks and each and every time one of our party had to waive frantically for them to notice us. Eventually I caught the eye of a waitress and asked why our meals had not been served and was told ,you’re next’. Yet again no explanation, no apology. Finally, at 5.00, a full 45 minutes after we’d finished our starters our lunch were served. Unfortunately the waitress failed to notice that two of our party did not have any knives and forks. To avoid another spate of frantic arm waiving I got up and took cutlery from an adjoining table. On the plus side, one served, the roast dinners were ver good. I appreciate that particularly at busy times delays can occur, but the very least I would expect is to be kept informed and the courtesy of an apology should have been forthcoming from the manager. May I point out that I am not an individual who forwards over-exaggerated, negative reviews about a restaurant in the hope that a ‘freebie’ will be offered by the establishment. Prior to posting this review I have emailed the Dukes Head FIVE TIMES in an attempt to obtain some feedback, but it seems that the manager must have attended the Basil Fawlty Hospitality training school because I have not even had an acknowledgement, let alone an apology. It may seem that I blame the waitresses for most of the problems highlighted above but this is not the case, patently they had received little or no training . The blame lies firmly on the shoulders of the owners and management who are unprofessional, discourteous and rude.

First time visiting The Dukes Head. Lovely welcome on arrival, staff were friendly and very helpful. Went there for Sunday lunch. Didn't have a roast although it looked delicious, I decided on the Gammon, my son had a burger and side of pigs in blankets because that he he rolls. Food was lovely, hot well presented and tasty. Atmosphere was lovely. Would visit again.

Had a fabulous family meal! Service was really good and food was amazing. Will be returning in the future!

Honestly we thoroughly enjoyed the food and the service was great. We did wait around 50 minutes for our food but was definitely worth the wait