Reviews in Harlow

We visited for Sunday lunch to celebrate a birthday, having had a fantastic meal on a previous occasion. Unfortunately, this time was a completely different experience. We were a party of eight and from the outset it was clear that the service wasn’t up to the same standard. Our drinks order arrived incomplete, and we waited a long time before our food order was even taken. The young member of staff serving us seemed unsure of what they needed to do and wasn’t being supported by more experienced team members. We ordered starters for three of us and we all ordered main courses. After another long wait the food finally arrived, however it was not the starters that we’d ordered, but the main courses being brought to us without any mention of the starters. When we queried it, the staff appeared confused but took the mains back to the kitchen. The main courses were then brought immediately back out to us as they had been told by the kitchen that they didn’t have space to keep the mains hot. We then reiterated the point that we wanted our starters before our mains, rather than afterwards or together, and asked to speak to a manager. The manager came to our table holding the starters and said that our options were to either cancel the order of the starters and go straight to mains, or have both courses together. This obviously wasn’t what we expected when we booked a table for Sunday lunch or what we wanted! She eventually agreed to take the mains back to the kitchen. She also said that the waiting staff were being trained, although no-one appeared to be supervising their ‘training’. Finally we were ready for the main course, but when it arrived the food was served cold on cold plates, however, the children's food was served piping hot on plates that were too hot to touch. The food was then sent back to the kitchen again (some meals were sent back twice as were re-served to us still cold) and was obviously microwaved to bring it up to temperature. A microwaved roast dinner is not something we’d expect at this level of restaurant. The staff then avoided us until we asked for the bill, when we were told, as a form of compensation for the very poor service, they would not charge us for the drinks - three soft drinks and a glass of wine! We’re all local and eat out regularly, and unfortunately, this was one of the most disappointing meals and overall experiences we've had in a long time. We’ve had a great experience here before, which made this visit all the more disappointing. Based on this most recent experience, we would not feel comfortable recommending the restaurant to others (quite the opposite in fact), and we’d be very reluctant to return ourselves. Given the extent of the issues with both food and service, we would have expected a more meaningful gesture of goodwill. We know this place is capable of better, but this visit fell far short of the standard expected.

First visit & loved it. Great food, friendly staff, cute decor. Will definitely be returning.

Really nice decor, great family pub for lunch. Service was a little slow but the food was fantastic and the staff really friendly.

Great google find, superb food, great service and lovely decor, will definitely be back.

Lovely village pub with great gardens. Ideal in summer months.Good food too.

A lovely place. Friendly staff. A good choice of menu for all my friends including a lovely vegan option for me. Very enjoyable. Thank you

First visit, but certainly won’t be the last. Very happy with the food and service.

Dog friendly, great food and excellent service.

Wonderful Sunday lunch, food and service were both perfect.

Really lovely Sunday lunch sitting out in the sunshine in the delightful pub garden! Food and service were excellent definitely will return- thank you!

A great evening

Excellent meal we all had the Sunday roast and it was really good. Staff were friendly and a nice atmosphere

Food was very good and setting is lovely but unfortunately we found a couple of the staff to be very bored and uninviting, I don’t blame them as I am sure it’s long days and I have worked in the food industry before so understand but found there to be a massive difference when we later got served by someone who was much more smiley and approachable. Also we were disappointed when they didn’t have the meat we wanted for the roast which is always annoying as we didn’t really want the other meats so would have been best if we were told before. Also we were unaware the mother’s day menu would be £50 each so would have also been great to be told as that is very expensive, we wanted just mains and dessert but weren’t allowed to have just that had to have the menu unique for the day, again just better communication would of been great. But have liked the pub in the past so probably an off day.

Lovely pub with an uncomplicated but tasty menu which caters for food intolerances and allergies. Went there for a double birthday celebration and the staff looked after us beautifully. We will be returning

Great Sunday lunch and wonderful atmosphere

Excellent Saturday lunch with friends. Great service with lovely staff and amazing fish and chips. Others loved the Buddha bowls and the Koftas. Laid back atmosphere but very efficiently run

Best pub roast I've had in a long time Lovely friendly country pub, great service and fantastic food and value. Good choice of drink and wine .

Recently completed a period of almost 6 years contract working at GSK Harlow and from the time it opened in around 2007 (I think) throughout the rest of my time there, I went to Indian Moments at least once and occasionally twice a week. Saeed and all the team front house and kitchen too were excellent such that I count as friends of mine. The food is simply sensational - there's no other way to say it. None of the nonsensical pursuit of heat-type curries there! Finesse on every level such that the subtleties of all the spices can be appreciated. If I ever needed to organise a first-timer introduction to food from the sub-continent, this is where I would bring the initiates. It's really THAT good and an on-going credit to everyone who still is or has ever been involved in creating the place. It's simply the finest Indian restaurant I've ever eaten in. The Shaun fella above must have gone to another place entirely or dreamt his visit because in my view he knows nothing at all about Indian cuisine.