Reviews in Harlow

Lovely sunday roast with friend, one of whom had fish & chips which is always exceptional at The Dukes. The roasts were super tasty and the service couldnt be faulted.

We stopped for a quick lunch before our flight from Stansted. Dishes were all hot and tasty and clean plates were all that was left!

Fantastic meal for my birthday. Great food big portions, friendly bar staff and waitresses. David and his team always deliver top notch service.

We had a delicious meal on Sunday. The staff were very welcoming to us and our four grandchildren. The food and service were very goid. I would recommend The Duke’s Head unreservedly.

Up for Radio 2 in the park Had a lovely meal we both enjoyed the atmosphere of the pub. Waitress was exceptional working the whole place with one of the owners helping.

Another fabulous Sunday lunch at the Dukes.!

Lovely food and friendly staff. The pub is beautiful inside, very warm and welcoming

Was made to very welcome and accommodated our requirements regarding comfort in the restaurant. Food was amazing and such generous portions! Service was top notch! Thoroughly recommend to eat here.

We visited for Sunday lunch to celebrate a birthday, having had a fantastic meal on a previous occasion. Unfortunately, this time was a completely different experience. We were a party of eight and from the outset it was clear that the service wasn’t up to the same standard. Our drinks order arrived incomplete, and we waited a long time before our food order was even taken. The young member of staff serving us seemed unsure of what they needed to do and wasn’t being supported by more experienced team members. We ordered starters for three of us and we all ordered main courses. After another long wait the food finally arrived, however it was not the starters that we’d ordered, but the main courses being brought to us without any mention of the starters. When we queried it, the staff appeared confused but took the mains back to the kitchen. The main courses were then brought immediately back out to us as they had been told by the kitchen that they didn’t have space to keep the mains hot. We then reiterated the point that we wanted our starters before our mains, rather than afterwards or together, and asked to speak to a manager. The manager came to our table holding the starters and said that our options were to either cancel the order of the starters and go straight to mains, or have both courses together. This obviously wasn’t what we expected when we booked a table for Sunday lunch or what we wanted! She eventually agreed to take the mains back to the kitchen. She also said that the waiting staff were being trained, although no-one appeared to be supervising their ‘training’. Finally we were ready for the main course, but when it arrived the food was served cold on cold plates, however, the children's food was served piping hot on plates that were too hot to touch. The food was then sent back to the kitchen again (some meals were sent back twice as were re-served to us still cold) and was obviously microwaved to bring it up to temperature. A microwaved roast dinner is not something we’d expect at this level of restaurant. The staff then avoided us until we asked for the bill, when we were told, as a form of compensation for the very poor service, they would not charge us for the drinks - three soft drinks and a glass of wine! We’re all local and eat out regularly, and unfortunately, this was one of the most disappointing meals and overall experiences we've had in a long time. We’ve had a great experience here before, which made this visit all the more disappointing. Based on this most recent experience, we would not feel comfortable recommending the restaurant to others (quite the opposite in fact), and we’d be very reluctant to return ourselves. Given the extent of the issues with both food and service, we would have expected a more meaningful gesture of goodwill. We know this place is capable of better, but this visit fell far short of the standard expected.

First visit & loved it. Great food, friendly staff, cute decor. Will definitely be returning.

Really nice decor, great family pub for lunch. Service was a little slow but the food was fantastic and the staff really friendly.

Great google find, superb food, great service and lovely decor, will definitely be back.

Lovely village pub with great gardens. Ideal in summer months.Good food too.

A lovely place. Friendly staff. A good choice of menu for all my friends including a lovely vegan option for me. Very enjoyable. Thank you

First visit, but certainly won’t be the last. Very happy with the food and service.

Dog friendly, great food and excellent service.

Wonderful Sunday lunch, food and service were both perfect.

Really lovely Sunday lunch sitting out in the sunshine in the delightful pub garden! Food and service were excellent definitely will return- thank you!