Reviews in Lancaster

Food was nice and the decor was lovely, but the service was shocking. It took almost an hour for our drinks to even arrive, with the soft drink for the child in our group not even coming out until we complained. The service was unbelievable slow and when we asked about where things where we were met by no apology and a bit of an attitude. Unfortunately the waiting staff let this place down.

Spot on as always. Food and service is always excellent. Left happy and very full

When I go to a restaurant and write a review I think about what could be better or is already good. Things that don't need improving are the Mango laasi and home made naan bread which were excellent. Could improve the naan bread more by brushing it with ghee and cutting into 4. The ambience could be improved by their actually being any. Maybe this could be solved by them getting an alcohol licence. Listening to the people on the next table who had clearly been in the pub for several hours before coming for food was quite annoying but there was nothing else going on. in the distance I could see some screens from lockdown/covid restrictions and thick layers of dust on the tables. Our own table wobbled and all the furniture is wobbly and old and should be replaced. When our food was delivered it was brought on a trolley and deposited on the table with a here's this dish and here's the naan bread. No clue why. They should just carry it on trays and give the servers chance to earn a tip and look busy and bin the trolleys and bin the horrible old carpet. I assume the black dressed servers were students there were plenty of them but they managed to forget my drink. Perhaps give them a uniform to be proud of. We had a lamb curry (Naga) and a chicken curry from the special menu. Lamb was overcooked and very small pieces but flavour was good. Chicken was one of those old fashioned English curry house yellow coloured featuring 7 pieces of chicken that were probably pre seasoned then have the yellow almond heavy gravy added. Tasted of nothing but almonds. It was supposed to be £17.95 but we were charged for something different. It was only worth £6 on takeaway in my opinion. Fresh samosas to start were tasty but don't know why they had sweetcorn in. We didn't have a pudding but do not want an English pudding after curry. Overall impression was a very tired old fashioned restaurant without personality or gastronomy. Maybe whoever runs it should visit Mowgli in Preston to see what great Indian food can be. They should also sweep the front steps to give kerb appeal. Last note-when we arrived our candle had already burnt out. I took it out of the candle holder and put it on the table. 6 times we were visited and no one gave us a new candle or took the used one away. I don't know if they didn't care or couldn't be bothered. I suspect the latter. I feel the same way.

Fantastic food. Over the last few visits I and my friends have had the burger, the hanging kebab, the katsu curry and the club sandwich. Everything has been delicious. The portions are very generous. The last time there was a large group there, so service was slower but normally it's fine. Nice warm modern pub with nice toilets. They allow dogs which I don't like but not a problem.

We’ve eaten here for years, and maybe it’s me that’s changed but I didn’t enjoy my experience this time. The place looks tired and lacks atmosphere. Food was ok but not excellent and the service was vague and unprofessional.

Excellent meal, nice and relaxed between courses, lovely staff. Couldn't fault anything.

My husband and I had an evening meal in Sydneys a number of weeks ago, the food was excellent and the building has a lovely feel to it.....very cosy. We did have to wait a while for our food as they were very busy however this didn't put me off enquiring about Christmas works do ......they have a private room on the top floor which seats upto 25 which was perfect so after informing my work colleagues we decided to book......as time went on I printed the menus including the festive menu so there was plenty of choice, I have to say I was a bit apprehensive because I did find the staff member I dealt with a bit negative over several quite basic enquiries.....I made everything very easy for them by collecting in deposits and writing a list of all names and food orders, I also provided crackers party poppers napkins etc as there was a £5 charge for a glass of prosecco on arrival with a cracker, which we declined as not many of us like prosecco and I thought it was a bit tight of them not to provide crackers but never mind as all went well on the evening and the food, service and the room was all excellent and they made plenty on the bar....the staff members I dealt with on the run up just need to be a bit more friendly and less negative because all in all its a lovely venue.

Worth a miss! Firstly, let's say, the little food we were presented with was tasty. The serving staff were friendly and attentive. However, the time taken to be served our meal, when the place was less than 15% occupied was very poor, nearly 1.5 hours. When we finally did receive our main course, to say there was very little on the plate would be an understatement. We had heard before that service was slow but we didn't expect it to be this slow and the amount of food to be so little. The kind lady did sort the bill for us, however, a very poor experience and clearly it appears to be a known issue.

Lovely evening. Top food, great staff and lovely atmosphere. Nothing to fault, we had fun. Thank you all

Went for a meal with 7 friends. The food was amazing, very well presented and tasted so good. I had the hanging tandoori chicken kebab. Only fault with it? I couldn’t eat it all I was so full. Definitely recommend that. Everyone else was really pleased with theirs too. The service was excellent. All the staff very friendly. Will definitely be going back.

It was our first visit to Sydneys having just moved to Lancaster. We had the festive menu and it didn't disappoint. The scallop starter was delicious followed by roast turkey with all the trimings. Very enjoyable definitely will visit again. Superb place and staff friendly and attentive

Booked Sydney’s as heard good reviews. It was a Christmas get together for past and current work colleagues, 4 of us. The food was excellent, but the service less so. We had to ASK always for service. As Sydney’s was open all afternoon through to the evening, three of us arrived early to have a drink first but we all had long waits to be served at the bar. No ability to put drinks on tab as they hadn’t allocated table, even though I had booked weeks ago. The coffee was thus cold by the time they took payment. At 18.00 hrs, the time I had booked, there was no attention paid to us in terms of moving us through to our table; not remembering we had booked even when told. We had to ask more than once to have our orders taken. Had to ask for water twice. Wrong drinks order. Waitress was not familiar to what she was bringing us - ie which gin was which, which coffee was decaf. Coffee wash cold when brought to the table. We all felt a general feeling of lack of efficiency and interest, even though the food was delicious.

Food, staff and venue we couldn't fault. Service could have been slightly quicker however, this never impacted on our experience.

I chose The Waterwitch as a halfway point for meeting friends for lunch on my 60th birthday. What a fabulous place. Friendly staff, fantastic setting on the canal and the food was great value for money. Highly recommended and will visit again.

We had a society event for 43 people in the first floor room. Food and service were excllent. lots of positive feedback from everyone who attended, well done team !

I do not with my full name published A delightful brunch and very helpful waiter who at our request turned the music volume down. More cushions on bench seats please

As regular eaters of Indian style foods, we rate this meal very highly. We usually eat at another restaurant but decided to try the Sultan for a change. It was a lovely relaxed atmosphere, excellent service and excellent food. The portion sizes were generous too. We came away with full intentions of returning .