Having eaten from this restaurant before (takeaway about 5 years ago) I was looking forward visiting again for a friends birthday. But I very quickly found that the standards have drastically slipped in the years since my last visit. Firstly myself and my partner were standing at the bar for about 20 minutes before ordering our drinks which would have been understandable had it been busy but there were only 4 people in front of us, one of whom ordered a pint of Cobra only to be offered a pint that had been sat behind the bar for at least 10 minutes and when he requested a fresh pint, the waiter just said "no there's nothing wrong with that one". After being seated for a few minutes I was a little shocked to see a waiter pick up a fork that had fallen on the floor, wipe it on his jeans and place it back on the table next to me. My level of concern rose after some of us had opted for the banquet and soon discovered that the tandoori chicken was actually raw and bloody in the middle, after a number of us had complained about this to the manager, he told us that if we wanted the chicken well done we should have asked for it. Silly me, I didn't realise that some people prefer to eat their chicken raw. He didn't even remove the raw chicken from the table so it sat there all night. Following the chicken issue there were 5 of us (out of 20) who didn't eat anything at all so in an attempt to avoid any issues at the end of the night I spoke to the manager to explain that there would be 5 of us who will not be eating and to remove our meals from the bill, he simply said he would sort it out later. When we went to pay he refused to remove any more than 2 meals from the bill and then threatened to call the police if we didn't pay, he finally agreed to remove the 5 meals from the bill and we happily paid for the remaining 15. The managers attitude was absolutely disgraceful, especially following an issue as serious as raw chicken and at no point did we receive anything that even came close to an apology. It's safe to say that we will not be visiting Saffron again.
Saffron – Poulton-Le-Fylde