Reviews in Purley

We waited for a very long time for the food.order was not even taken when we mutually ordered the food.very unprofessional I don’t think we would visit again

We have eaten quite a few times here - I think the service is always great, very welcoming and attentive. The tables are a little cramped and it can get very hot in the conservatory area - but we keep returning so they must be doing something right!

Our waiter was very sweet and helped us with the fan and the food was good But he seemed very new and the staff here always seem new young and inexperienced At least this boy was lovely We had to chase up our food as usual Service and speed always lets this place down which is a shame as the food is good and it’s a pretty place with a nice garden Training and more staff / chefs obviously needed

Always a nice relaxed atmosphere . Breakfast was good but the poached eggs for myself and my friend were hard and overcooked. Shame coz everything else was good.

We’ve been visiting here for almost 7-8 years, lately the level of customer service has plummeted. We came here for a brunch yesterday, me, my husband and our baby. Came sharp on time, ordered and had to wait 45 minutes for a scrambled egg and English breakfast. All other people who came after us got served before us. They kept saying they are understaffed, it’s not our problem. Our baby threw a tantrum as he was starving in his high chair watching other people eat. Catastrophic experience… I had to go up to the kitchen to ask personally where the food is, the waiter and waitresses are too busy rushing around. Advice: don’t open the cafe at all if you can’t maintain a good service level. In the end, not even a discount or complimentary something due to the wait… won’t go back again.

I've been a few times but this was by far the most disappointing. We were a group of 4 and the only customers. We decided to sit outside. 2 of the 4 breakfasts came out first then we had to wait some time for the other 2. I had to get up to get my own cutlery and when I started my eggs were cold. Doubt I'll be going back

Lovely restaurant . Food and drinks were nice. Service was very slow, forgot some drinks and waited a long time for a few extra strawberries. Overall would go back as nice atmosphere and food.

Booked a table well over a week in advance for 4. On arrival was told we could only sit outside. It was 28 degrees and the table offered had no umbrella and the chairs sunk into the sand. Moved with umbrella to another table. Was told because we were outside we had to pay at the counter when we ordered obviously incase we did a runner. Four middle aged law abiding ladies. ...really? After complaining the waiter agreed we could pay at the end. Once we placed our order we were told we would have to wait longer than usual due to the fact that a business party of 20 inside ( reason we had no indoor table) had just placed their order and the chef was overwhelmed....not our problem we thought . At that point we were tempted to leave but due to road closures decided it was easier to stay. We did wait over 30 minutes for our food. When eventually we recieved our order one of our party didn't have theirs.. ..she had to wait a further 10 minutes. No apology from the surly waitress. Food was limited but what we had was good although basic. Quiche and salad ....can't go wrong with that really! We all fancied a dessert to be told they don't offer desserts but have cake. The waiter told us what was on offer then advised us in a certain manor to go and take a look at the counter for ourselves.....we didn't...too hot. Called a waitress over to place our order. Tea all round each , a slice of what I would call chemical cake ( not homemade). Only one pot of tea arrived for 2 a further wait for the remaining pot. It goes without saying that we didn't leave a tip and we won't be visiting again. Shame as it is in a fabulous location, really pretty and local to me but the whole experience was a dissapointment. My advice, don't bother looks better than it really is.

Nice atmosphere good food and soft drinks as well as coffee.

Lovely setting outside, when the food finally arrived it was great. But the serving staff is always such chaos. Some serious training needed on customer service, organisation. We heard the kitchen staff and waiters moaning about our gluten free order which they got wrong. It’s been years of chaos young staff and they need to sort it out.

Really lovely little place, great location and amazing service - will be back again.

Visited Lord Roberts on the Green for lunch with a friend yesterday. Service snd food were fine. However two members of staff had an argument. Terrible amount of shouting and banging of doors. Not what you need when you are catching up with a friend.

Lovely spot with lots of charm, parking available and food is good. Staff are great and welcoming. Would like to see an updated menu with chips added.

Good service ,good food maybe up date the menu

Such a lovely little spot .. lots of character and charm. Had the full English breakfast, came quick, was hot nicelly presented and super yum. Great customer service too.

Another delicious meal at The Lord Roberts. Generous portions and creative ingredients, nicely presented. I had the feta and beetroot salad this time. A large plateful which I struggled (and failed) to finish completely. Lots of parking available nearby as well as some onsite.

I have been coming to The Lord Roberts for the last few years and really enjoy it. Visited in Sunday for brunch and the food and service was great. The garden is a lovely addition but very uneven in parts making the seating a bit wobbly! Great service on this occasion and I will definitely be back Thank-you