Reviews in Purley

We were disappointed that we couldn’t have afternoon tea as your online booking system does not state that you need to call to book this as takes 48 hrs. I did book in time but telephone call booking required. The lunch was good but we were disappointed that we could not stay out in the patio to enjoy are lunch as the weather was lively due to pesky aggressive wasps as you have wasp nests. One by one each booking had to retreat inside to ear as the wasps were after the food and drink. Apparently, your environmental provider thinks the staff aren’t being truthful when he comes around 5pm. Please be assured you do have a big problem there and your provider needs to take this seriously and sort the problem out so your customers can enjoy the patio to have their lunch with the good weather we’ve been having this summer. It was disappointing on top of not being able to have afternoon tea. Ruqayvah was apologetic and very professional. Due to the issue of the wasps mainly I have given 3/5 for atmosphere as we really did not wish to sit inside to eat with such lovely weather due to the pesky wasp infestation.

Just returned from my birthday Afternoon Tea at The Lord Roberts and we could not have had a better one! The staff, as always, were delightful, and despite being busy were most welcoming and attentive. Delicious sandwiches, quiche. sausage rolls and sweet delights scattered with fresh fruit - and just when we thought we couldn’t eat any more, we were given a plate of warm scones with jam and cream - so scrummy - all went!! Everything was beautifully presented. Had the best time and want to thank everyone involved so much for their efforts xxxxxxx

First time visit here and won't be my last. Lovely relaxing atmosphere, great food and service

Had a lovely lunch there yesterday friendly staff excellent service and food. We sat in the garden and had our lunch a lovely sunny day .we will be going back

We had booked a brunch which was enjoyable. The staff were super friendly and very polite but the service was terrible. The staff were disorganised and seemed to really struggle with using the tablets to find the menu items we had ordered and we had to repeat ourselves several times.

Lovely place to have a coffee, breakfast or lunch. The staff are very nice and the paninis are really tasty.

Sadly the service was even worse than usual. I had to go up to the till to ask to order Three girl servers were chatting and one on their phone We had waited for ages to order I then noticed the people at the next table had to do the same and were complaining about the lack of service . A shame as the servers were all polite and nice when they were serving us , they just need to be attentive to their tables The food was delicious as usual Nice atmosphere and pretty place Training and monitoring of staff def needed

Had our regular table for breakfast and as always the food and service were very good. I always recommend the Lord Roberts.

The service is always very slow here whenever we come, but if you expect that it’s not too annoying . The servers are always polite though The strawberry mocktails were delicious We had a really nice table outside in the shade. Highly recommend the quiche - delicious with good salad on the side too

I have been quite often for a tea or coffee and it has been a very pleasant place. This time the cakes we had were very dry and although we mentioned this to staff, no-one came back to apologise/explain. Our order for more tea took a long time and we had to remind the staff. It was not busy. More attention could have been paid to our table in the garden eg we had to put up the umbrella ourselves and we were not offered cushions, which were piled high in the corner. The staff were very pleasant however - just a bit more training is needed.

Food stunning, setting lovely, atmosphere stressful and service .. staff attentive but service slow and disorganised ( maybe due to new staff) Owner was barking orders loudly. Not a calming environment. But food great

HIGHLY RECCOMENDED. The place is beautiful, full of colour and with a fantastic garden. Attention was fantastic and the food was amazing as well. Me and my wife went for our monthly breakfast out without our babies and it was worth it. Banana cake was really nice. Would go back at least once a week if I could.

I have the full English breakfast and scones whenever I come and I am never disappointed. The food is amazing and my housemates feel the same way which is why we keep coming back and will do in the future, and will also recommend. I recommend you book in advance to avoid disappointment.

Booked a table for last Saturday lunchtime. Staff seemed unaware of the booking when my son arrived, but we found a table fine. Was unsure if we had a table service as nobody came. Sorted our own orders ourselves. Food was of excellent quality. I didn’t know about the Temperance thing and no alcohol! My 19 year old grandson was a bit disappointed. The garden needs some serious attention. I was tempted to start weeding! We ended up having a discussion about what temperance was.

Excellent service and great food- menu selection is really good! Atmosphere is lovely and the outdoor seating is great too! Definitely my go to place locally

A lovely place , good choice of food. A warm welcome. I would go back. It was an extremely hot day and I think waiting staff were feeling it- forgotten items on order and had to seek them out when adding to order. Otherwise good and no pressure to relinquish table.

5 star!