Been dining here on New Year’s Day for the last five years. We always come as a group booking. This year we reserved a table for 19 people. Upon our arrival we stood at the door for 5 minutes before deciding to search for someone who could point the way to our table. Once we were shown to our table we were informed that the carvery had ran out so we would have to choose alternative meals from the menu. Having ordered our food we then waited an hour for it to start coming out. Some of our group enjoyed the meal they chose but some got cold pasta with their bolognese, and one person who chose gammon said it was dry and like chewing a slipper. We decided to order some desserts only to be told that the ones we chose had run out and that the only dessert available was cheesecake. We then spoke to the manager but all we got was apologies and unacceptable excuses. We had booked this table 2 weeks in advance. I don’t know if the management at this restaurant has changed in recent months but it did not come close to the standards we have received in the past.
CookHouse Pub & Carvery – Prestatyn