The food experience at la flambé this week was disappointing; whilst we could not fault the food which was exquisite, the service was let down by a very abrupt person who was serving us to start with. We felt rushed and unwelcome; almost as though we were a hinderance rather than a valued customer. She seemed intent on making us know she was in charge and was indignant when I tried to ask a simple question about the menu. In addition, whilst we were still eating, we came last in line to the cleaning of tables, we requested the dessert menu and was then left hanging by the waiter who felt is was more important to clean tables rather than take an order from us for our desserts. We waited patiently and then gave up. Similarly, we ask for the bill and the waiter promptly went away and left us again to clean tables whilst we were poised to pay our bill. We resorted to trying to pay on our way out where we passed the lady who first served us and between her and the waiter neither of them could bring it on themselves to even say thank you for our custom. Or enquire as to whether we enjoyed our lunch at Laflambe. All in all, what could have been a memorable celebration of my birthday with my wife for all good reasons became the opposite. The lady in question is seriously in need of customer awareness training and if your staff need to finish work by a set time then you should not be taking booking so late at lunchtime. I would however compliment the chef on the food we enjoyed.
La Flambe – Chippenham