Reviews in Wiltshire

A bit disorganised and a number of moody staff. 4 pints of beer were sent back as they were completely flat, and we were made to feel at fault for doing this, instead of the staff being apologetic or embarrassed. A couple of cocktails came out looking like glasses of squash, so they got sent back too. When they were brought back they were much better, but still no apology, despite the new cocktails proving the originals were not finished. Once again we were made to feel fussy, rather than looked after. This was all in the first hour of a 2 hour stay. Shame, as we’ve always been a fan of The Old Bank.

Had the Sunday lunch.. bar service was a bit slow to begin with but improved when more staff arrived. Food was nice.

My boyfriend and I went here for a date on Saturday evening. We went early because we were hoping it would be somewhat quiet. The service was excellent in terms of taking our order. The food was also nice but I do not think it was worth the price. The thing that bothered us was that despite COVID guidelines, it was like being sat in the smoking area of a club. Girls were drunkenly getting up and going over to other tables, shouting across the garden and generally being rowdy. In the bathroom, there was vomit on the floor of the cubicle and multiple girls chatting in there like it was a club night. We honestly couldn't wait to get out of there. The staff were lovely but they didn't seem to be bothered that COVID guidelines weren't being followed. I will not be going back for dinner but I will keep it in mind for my next messy night out...

Our meal was outstanding really welcoming we where well looked after would recommend to anyone ... we had the Sunday lunch .... only two thing I would recommend is that they do put there heaters on outside it was a lovely day but once the sun went down behind the large building out the back it become very cold we had to move tables which give us about 15mins more in the sun so I’d recommend taking something warm to wear or even a smell lap blanket as I will do next time and they could do something to help the food stay warmer for longer as it dose go cold fast sat outside. ....

Food very nice, service good so a very pleasant had by all. Steve.

We were outside, my friend and I, and we were well cared of by the staff. I had a banger & mash and my friend chose the pasta & meatballs. At the end of our dinner, there was no food left in our plates. We enjoyed our time at The bank.

Great Sunday lunch just a couple of let downs.We were told that there would be heaters outside but sadly we were very cold in the shade.Secondly no pizzas as advertised on the children's menu.

Very good.

It was very exciting to be out and everything that follows is meant to be constructive. The booking in process was muddled and the team appeared confused about whether they had my booking or not. And the time frame for the booking hadn’t been explained. I’d assumed it was time-boxed but probably helpful to set expectations at the point of booking. The cocktails where hit and miss. The food was not so good. The atmosphere was lovely and the waiting team where keen, but maybe not as organised as they could have been (or they will be in another weeks time). No problem going back as a lovely venue. But settling back in to it all.

This is the first negative review I have done and in general I always try to give people the benefit of the doubt but I have just been to the Wyndham Arms and experienced the worst customer service I think I have ever had. Having bought a couple of drinks and snacks and asked if we could sit outside and put up one of the umbrellas we were told to be careful as one of the outside parasols was broken. We tried to put up the parasol that we sat at but found the cord was detached from the handle mechanism used for putting up the umbrella and clearly broken. In the process of putting it up a grey haired lady, I believe possibly the owner, came out and asked us “if either of us had an education”. She then proceeded to accuse us that we had broken the parasol and told us to move away from it. Initially I thought she was joking as couldn’t believe someone would be so rude to a customer but very quickly realised she wasn’t. I worked in many restaurants, pubs and customer service roles when I was younger and would never dream of talking to a customer in this manner. We didn’t force the umbrella, we noticed the cord was already detached when we initially started to open it. I feel really shocked about being talked to in this way as a paying customer, it spoilt what had up to that point been a lovely afternoon. I certainly won’t be returning and will advise all friends in the area to avoid too. I would like to point out though the other lady working behind the bar was lovely and polite.

Went in for meal Thursday 1st Nov. Lovely decorated place with warm welcome. Had mixed Meze starter followed by Iskender Kebab. The food was excellent, but due to eating earlier in day we could not manage all that was on table. The two ladies were very friendly with gorgeous smiles that made you feel really welcome. Browsing the menu there was a really good selection that won't break the bank. I look forward to returning very soon, but will starve myself all day to leave plenty of room for the delights on the menu.

3.0

Patrick

came to eat at buckles 3pm because didnt feel like eating dinner early.. sorry buddies, but had a good steak and kidney pie with gravy and chips. pity the chips is frozen chips, i wish they could do better, instead of frozen chips , i wish they cook. real potatoes chips, it's taste more better.. they would get more customers if they cook proper chips.. Thankyou for nice cup of strong black coffee, I would rather they would have strong coffee in the world to serve me, as I love to drink dark strong black coffee. With brown sugar.. Thankyou for your delightful dinner…. I've enjoyed it so much.. Thankyou...

Food was terrible,worst I ever had.Found hair in curry sauce

Visited Whatley Manor again for Sunday lunch accompanied by live jazz. Although you can go down the traditional route with a Sunday Roast, it’s nice to have options for a change and our table went for the fondue in its various iterations and mussels and fries. Whatley is a beautiful place so make sure you take the time to see the public rooms and stroll round the grounds, weather permitting. A beautiful spa too!

At last some authentic Thai food ! The Thai tapas lunch was great. can't wait for the Bury St.Edmunds branch to open where I live !

Malmesbury does not appear to have much in the way of places to eat but the lady in Boots recommended the Smoking Dog and we were not disappointed. It’s a modern-styled pub with a nice beer garden at the back. We just had a gourmet sandwich and a pint at lunchtime but it was very nice too.

Just spent a wonderful two nights at Whatley Manor. It really is a dream destination right on the southern edge of the Cotswolds near Malmesbury and Tetbury. Swiss-owned and as you might imagine the attention to detail is really exemplary. They have a two-Michelin-star fine dining restaurant and a Swiss-style brasserie and we ate in both. The brasserie doesn’t just look Swiss but also includes some Swiss dishes like fondue and Emmenthal cheese soufflé which we had for starters. We then both had the cod as a main course was a little disappointing, to be honest – in a lobster bisque with a limp lettuce leaf as accompaniment. The food in the main dining room next night was prepared and presented to a very, very high standard as you would expect from a two-star venue. They stopped the a la carte a few months back so you now have a choice of three tasting menus to go at. Personally I would have preferred the alc but the food was excellent - the only slight off-note being the veal prepared three ways which lacked a little flavour. But these really are minor quibbles as Whatley Manor is a delight and if you can stretch the budget you MUST try it!

I have been going to this establishment for years and most of the time they are good. Food is consistently great but the service can vary from great to downright appalling. My last visit will be exactly that, my last. Thanks to an incredible poor service, almost two hours to serve starters for three people and main meals for six, and that only after I complained. There was no one to 'catch their attention' for long periods so to complain I had to go and find the person who appeared to be manager. I say appeared because if he was the manager he is taking money under false pretences. He gave the impression he really was not interested if we were enjoying our stay or not. Then, when I became annoyed he did the manly thing and delegated the problem to his poor waitress.This completely spoiled my wife's birthday meal and this is the second time they have spoiled a special occasion. I will add we, a group of 6 on average, have been going there every 5 - 6 weeks for around five years. I really do not expect this to mean they have to treat us with any special treatment but I do expect a minimum level of service and staff that value your custom.