I was unfortunate enough too eat here on Friday. We duly arrived on time and were told too wait at the bar, no complimentary drinks, we complained several times and were eventually seated over 25 mins late. When the starters came out, they were very disappointing. One was covered in olive oil and the other was saturated in fat!!! We duly complained, the manager became very aggressive to a female in the party and it was only when we pointed out the timescale he relented. The mains did arrive and were satisfactory at best, that is being generous. When we came to pay, nothing had been deducted from the bill and they even charged for service!!! I have spoken to several people and this appears to be a common complaint. I will not be going back for a long time and have ensured that anyone I know who uses it regularly is enlightened.
San Carlo – Bristol City Centre