This was our 3rd attempt at visiting Exeter branch -1st occasion we has to ask for our food after a 20 minute wait - no apology but it did arrive - 2nd occasion Eggs Benedict hollandaise sauce cold - again - no replacement offered & no action taken - today we used gift vouchers given to us by our 17 year old who works hard to give us such a present - we treated friends who had never been before - so much salt in soup we are all still feeling sick now (salt & water commonly used to used to induce vomiting) - we then ordered a 2nd set of coffees - they never arrived - how many times do u expect us to ask - would we go back again - not even if you paid us - perhaps your staff and managers should try the Jamie Oliver experience - customers are not an inconvenience to be ignored and staff our passionate about their work - they will get our custom when they come to Exeter as they do each time we go to Bath. At least he is using his name to sell a product that delivers.
Carluccio’s – Exeter