Called beforehand to book a table & was informed (rather rudely) they didn't take bookings for 2 people. Not a problem as when we arrived we got a table straight away. The lady who greeted us was friendly, although the gentleman who took our order & served us most of the night was incredibly rude & it seemed we were more of an inconvenience than a paying customer to be honest. The food was really great (but I suppose it has to be to charge them prices if the waiter doesn't even smile!) We were asked if we wanted sweets/coffees after having been left 20 minutes with the menus but we declined & asked for the bill. After waiting for over half an hour (unable to catch anyone's attention) we ended up going to the door to pay (which to be honest we could have walked out of without paying & am sure we wouldn't have been missed). I left feeling very robbed of a nice evening as I was made to feel very unwelcome, unimportant yet £55 poorer! If your after fantastic food this is definitely the place for you, however if you deem customer service just as important (as I do) I wouldn't even pick the phone up to book a table, let alone step a foot through the door.
Nino’s Rawtenstall – Rawtenstall