Reviews in Telford

Excellent hospitality and tasty food. We ordered the sirloin steak and spicy beef pizza. Both delicious and I especially enjoyed the sweet potato fries. Good access to large car park at the back of the pub. We would definitely go there again.

Amazing food, let down by awful service/waiting times. Note there were 5 tables seated inside when we arrived and no-one mentioned long wait times. We waited around 30 minutes to order food, before waiting a further 90 minutes for a burger, a hot dog and a children's meal. I understand waiting for fresh food but this really wasnt acceptable. Once the food eventually turned up it was dropped on our table with no apology for the wait or even a question if we wanted any sauces.. Manager seemed to want to get away as soon as possible. Another table also came in after we'd ordered and managed to order and receive food before us, which we struggled to understand. In the end, we went to the bar to request the children's ice cream to be made which took around 25 minutes for 2 scoops.. We ended up requesting the bill before the ice cream came as we'd waiting 2.5 hours at this point with an 11 month old. Raised this with the poor waitress (who was the only positive to the evening) who was run off her feet who did apologise and take a small figure off the bill, but sadly this doesnt cover the awful experience. Zero acknowledgement or apology from management. Felt that if the wait for food was going to be 90 minutes from order, this should have been mentioned on arrival. Reading reviews below, a 1.5-2hr wait is now the usual which urgently needs addressing. Have always liked the food but will not be returning again.

Has a family meal Friday evening. Food was really good but what really stood out was the warm welcome, great atmosphere and friendliness of the staff and the customers also, including Bertie the white terrier we got to meet. Will definitely return again.

Booked a table for me and the wife, was not dissatisfied at all, the food was great, and the barman was very welcoming, will definitely be back soon, keep up the good work guys!

We stayed at a nearby cottage and visited this delightful pub twice, the beer garden is lovely, it's in a really quaint location. The food was lovely, crispy beef. The 3 starters for £14 and puddings. Everything was delicious, the staff were really nice and it was great value for money Also dog friendly, which meant to us!

We have visited The golden Ball several times in the last eighteen months and have always loved it. Great old pub atmosphere, friendly, helpful staff and great food. So last Sunday we took two good friends with us, to sample the pub. What a disappointment! It seemed you were short staffed, so service was pretty so, so. All with a smile and lots of apologies. But not what we had experienced in the past. Have you changed cooks or suppliers? Because the meal, when it arrived - was at best, average! The beef and roast ham were very tough. The battered cod was 'soggy' and quite small. We may have been interested in a desert. But we waited at least 20/30mins for the table to be cleared after our lunch, that none of us could be bothered and we left. What ever has happened in the kitchen recently, is not good. Our experience in the past has been big plates of tasty, well cooked food. Tender meat carved in the kitchen, served with tasty, hot sides. Something has gone wrong. Very disappointing.

We had a great lunch at the Golden Ball this Sunday. There were 3 of us plus a dog and we were well looked after, even the dog had a spcial meal provided ! As a vegetarian I often dread the limited options available, but although limited in choice the option was delicious. My companions had a traditional Sunday roast with all the trimmings and pronounced it very tasty. Lovely attentive service from our waitress. Fair prices and a cool room inside on a very hot day was very welcome. Excellent.

Would not recommend! Walked in and had no one greet us just had to stand around until someone came past which took about 10 minutes. Waited 1 1/2 hours for our starters, wouldn't mind if it was busy but it was us and 2 other tables. Ordered brisket for main and was told half an hour after ordering that there was no more brisket, don't see why it took so long to let us know. Would have ordered dessert as they sounded delicious but as we were already there for 2 and a half hours we decided to go home.

What a meal. Best meal i have had in a pub will be coming back fir more. Great service Thank you

Lovely meal, the roast beef was excellent as was the vegetables. Steak and ale pie was great too.

Excellent food, service was very relaxed thoroughly enjoyed.

Visited as a large table, everyone was extremely happy with their meals, was hot, good portion size and all came out together! The staff were all very friendly and had very good customer service. Only thing we had noticed is was the gravy was missing from all 3 beef brisket meals, this was only noticed upon chatting after the meal saying it could have done with a sauce and realising it said on the menu it should have been included but this is the only minor thing. Everything else was superb and we will definately return again!! Thank you again x

Had an absolutely amazing Sunday roast here, the food was really tasty, and great portions too which was all a good price. The staff were extremely friendly, and it is a very dog friendly pub, with doggy roasts available which were very well received!

Overall, a friendly welcome and nice evening. Good menu and attractive location. The 40 minute wait for food felt to long. I had the steak which was very nice, but why so much salt chef, had to scape it off the mushroom so I could eat it, otherwise tasty. The homemade puddings were excellent. Given you have to go out your way to get to it, you need to get faster in the kitchen if you want people travelling back.

A mothers day treat it was not. Arrived at 15 minutes early, no greeting and waited at the bar for a member of staff to acknowledge our presence. Despite the fact that we'd pre-booked not just our table but meal, they clearly hadn't reserved a table for us and proceeded to shove us up the corner and we were forgotten about. There was no table service, we had to get the drinks from the bar. We then had to wait an 1hr30 for our starters, we were offered complementary drinks because of this as the manager was embarrassed, however we didn't all recieve one. We then had an equally long wait for our mains. When I came to pay the bill, I wasn't shown an itemised receipt, but due to the experience being so poor I just wanted to leave and so didn't question this.

No holds barred open and honest review. Booked a table for a family of 6, as a nice treat for Mothers day. Communication via email by the manager, David, was good, as requested our meals were pre-ordered, which I felt was appropriate as it being Mothering Sunday and the pub hardly being a big chain, and such as keeping costs down, which I completely understood. When Sunday arrived, we arrived maybe 25 minutes earlier than scheduled, as anticipated, the pub was very busy, with limited space at the bar, a orderly queue was presented as we waited patiently to order drinks and to inform them of our presence. We was shown to our table, and informed someone would return to collect our drinks order, to which did not happen. I am not privy to being waited on, and am more than capable of ordering drinks at the bar, so for the information to be passed and not complete, maybe set the tone for the rest of the day. Ordered drinks at bar, then continued to wait for over an hour, as staff member after staff member walked past, carrying part orders to tables. I wrongly assumed, as our food had been pre-ordered, there would have been some kind of communication as to how far down the list our food was to being presented to us. After 1 1/2 hour wait, I decided enough time was wasted on trying to provide a nice treat, and settled the drinks bill. No apology was offered by any of the staff members, just a silent submission of the receipt. Shame really, as the food looked delicious, pity we never got the opportunity to try any.

I booked a table in advanced for 1700 on Mother Day for my wife, 2 young children (4 years old and 8 months) and myself. A few days before the special day we were requested to pre order food, I have done this (see the below email thread) to help the experience go smoother and also reduce the pressures on your staff. We have arrived at 1700 prompt and joined the line to speak to the staff at the bar. While waiting it quickly became apparent things weren’t going to plan, there was a few staff rushing here there and everywhere but seemed to be little focus on the areas where the problems were occurring. For example staff members were serving one person in the line and then walking off to do another task and another task rather than being focused on where there was a current issue. We got to the front of the line at 1715 and have spoken to a member of staff, we have advised them of the name of the reservation and that we had preordered food, the member of staff acknowledged this and that we had a preorder. We have had to wait for a few minutes for the table to be cleared as most of the tables still had dishes remaining from previous guests and were then seated. By 1745 there had been no signs of any of our food and we had not been seen by any staff about a delay, I have therefore asked a staff member and been given multiple excuses all in the space of a few sentences. These ranged from “there had been a power cut”, to “a machine in the kitchen had broken” and “they are just very busy”. I was very understanding of this as it was still quite early and they had assured me our order was in the kitchen and being prepared. Throughout this whole time other food was coming out the kitchen so I wasn’t very believing of the “power cut” excuse and also checking the national grid site, there hasn’t been a power cut there for over 6 months! At 1815 there was still no signs of any food and tables that had been seated after us were beginning to get theirs, I have again asked where our food was, I have explained that we have 2 young children who’s bed time was 1900 and I didn’t want them to be late for this. The member of staff has apologised for the wait, taken our name again and walked away. They never returned to give me an update. At 1830 other guests were clearly getting frustrated, one guest had said he has been waiting over 2 hours for his mains and they still hadn’t come out despite later guests receiving theirs. At this point the guest has kicked a chair over the restaurant, my 4 year old daughter, being very tired from an already busy day has found this extremely distressful and scary experience. A member of staff had then come over to us and said she is sorry, they are unable to locate our pre-order. This was clearly a significant issue that should have been identified when we first arrived. We had been assured our food was being prepared in the kitchen, asked multiple times prior and it now appeared we had been lied to on multiple occasions. Due to this, not wanting to keep our children up any longer and having to wait what appeared by the experience of other guests a number of hours between courses a number of hours, we have made the decision to leave. We were not the only table to get up and leave at this point, a number of others did. Never again!