Have been a customer at the Owls at Standish, for years,and on Friday 19th June 2009 visited with my 85 year old father and my wife.During the meal the waiter slipped and "threw" a full bowl of custard over the table,my shirt,tie and suit trousers,and i do mean a "full-bowl" !!He was apologetic,the incident was witnessed by various other customers and a table occupied by friends of my wife.No member of management came to the table to apologise,despite the lady who appeared to be in charge passing several times.As we paid the bill,we gave details of the incident,no offer of compensation was made/reduction in the bill.The reception/cashier summoned the lady who had walked past us several times, who in a very curt manner told us it "would come out",her complete lack of customer skills and arrogance was breathtaking,this had ruined the rest of our evening as we had to return home and change.No offer of a refund was made---so beware at the Owls of Standish,you pay for what the waiter spills over you,make sure its not an expensive dish!!
The Owls At Standish – Wigan