Reviews in Derbyshire

We ended up not eating here as we were disappointed with the staff they weren’t helpful. We were shown to our table upstairs, we asked if we could move downstairs as there was tables, staff said no as they were booked up. But no one was sat at them. Needs customer service training

Food was ok! Some staff were very polite! I thought someone would be giving you a gentle reminder of your table time but nothing! We were abruptly told our 2 hours were up and to leave the table!! What was rubbish we'd just ordered more drinks and we had to leave them as there was nowhere to stand to finish them off and management just said "you knew about your 2 hours !!" When your catching up with friends and family time gets away from you!! The Ragley has gone from being friendly and welcoming to just about getting people in and out and numbers.

Lovely meal and felt very safe

Was pleasantly surprised and really enjoyed the meal and the setting. Would recommend - steaks are really good

All COVID 19 guidance was visible. Warm Welcome at the door. Table was upstairs and asked to order at the bar not sure if we could have used app. Food arrived all as ordered. We were ten asked if we wanted and sauces. This could have been asked whilst we waited for food as it took a few minutes to find what we wanted. Overall food was nice service was good and would go back

We enjoyed our meals, the staff were nice and friendly. We will be definitely returning. Thanks

The food was good and the staff were lovely . The king Henry steaks was amazing , we recommended for our friends , price was reasonable.

Good meal, clean , very helpful staff.

Lovely food, steak was amazing and cooked perfect. Only downfall is they don't have vinegar?? I like vinegar on my chips, very strange a restaurant not having this. Apart from that it was lovely and will go back again

Had a lovely meal here service was great. All the covid advice was in place . They we’re happy for us to park our Motor home overnight free of charge , Our dog was given biscuits and a bowl of water too Will be back Thankyou.

Nice welcome at front door,bar man was good, food ok all staff were working well with the bizarre way we are living at this covid time some of the customers let us all down however the bar man was well up to it and firmly and politely corrected things. Hopefully we will all get better at keeping our distance

As always great value and great food. Perfect place for “pub grub”. Very good Covid safety too and always good to have a wander down to the canal .

Really enjoyed the food and the service from beginning to end was outstanding

Not the best visit we are regularly customers here but Sadler this was not the best visit - met by what can only be described as a very excitable Manager? We arrived at 2.03 for a 2:15 reservation to which he kept announcing they we were far to early ??? Queued for door order and drinks no problem but as you have to take your own drinks to the table once you have taken half the ordeR over the next person is at the glass screen ordering theirs so you are stood waiting whilst trying to get your The rest of your drinks - why don’t they just have the order section just slightly near and at the side place the drinks do you don’t have to return to the Perspex screen to collect - food was not the best ordered just the Cajun chicken with a salad no chips no potatoes no rice no veg - it came with the chicken breast and the usual small usual salad garnish no more salad than normal so basically just the chicken breast - the curry was inedible and we waited for the girl to return to ask If everything was ok but she never returned we couldnt go to the bar as the queue was so long - when she came back it was to collect the finished plates my father hadn’t eaten any of his meal apart from his extra Nan bread and a spoonful of rice ? The waitress said you haven’t eaten you lunch is everything ok we explained the curry didn’t taste nice - she was most apologetic and asked if we wanted something else to replace it but the rest of the group had already finished - no offer of a refund she said the manager had said there was nothing wrong with the food ??? But offers us a soft drink ?? Here the joke -?if we wanted the free drink we would have to queue for it to order it - again long queued at the bar ??? So one meal was fine two not ? Bar staff & waitress all very polite and kind just think they should review the way everyone orders etc - we have been to the Crew & Harpur and the Bubble - in both of these you are seated and a order taken at the table - paid via a portable card reader - or the waiter take your cash and bill at the end to pay - much easier system people in seats not moving around - Usually the Ragley are second to none with good and service and we as a family are great supporters of the place but sadly on this visit I can only say it was poor - But to compensate we were offered a drink ! It not about getting a free drinks it about getting it right in the first place my father left having not eaten at all - come on Ragley Boat stop - we know you can do so much better !

Not great, food came out at different times so no of our party of 5 was eating at the same time !

Delicious quality food at a great price, will definitly pay another visit

Very good one of the best steaks I have had

4.8

Sue

a favourite of ours and we love the afternoon tea!