Will likely not return! Was really looking forward to trying Henry’s Smokehouse as didn’t want to go to Hickory’s in Thornton again for my partners birthday. However wish I hadn’t bothered. We arrived at 5pm on a Thursday and it was quiet which wasn’t a problem but by 7pm our main food had still not arrived. There was no drinks menu as it’s fairly new to opening which again wasn’t a problem but the server didn’t really know what alcohol they had. They implied they had strawberry/raspberry gin but instead of coming and saying they didn’t have that flavour they just brought a different flavour. We ordered a side to come with our main but this came out as a starter, we had empty glasses on our table for over an hour and despite waiting staff frequently walking pass and me shouting for them to come over no one asked if we wanted another drink. I saw our main food go to another table where 1 person had ordered the same and the other different so my partners meal went back to the kitchen. A different server then came out with that tables food and was confused as to why they were already eating. By the time they came to our table with our food we was past the point of hunger and didn’t want to eat no more. We said we were leaving and not paying on this occasion, we had asked for the bill for the drinks and the server provided us with the whole bill despite us not eating the food. A manager came out and said I’ve not asked you to pay, I’m just trying to feed you - he was rude in my opinion and very unapologetic towards the situation. We witness several tables come and go in the time we were there without eating and people going up to order their own drinks/food despite it being table service. Overall terrible experience, I appreciate new places have teething problems and people need to learn about good customer service/creating an atmosphere but I feel the establishment has opened prematurely. Ended up have a McDonalds in Morrisons Car Park!
Henry’s Smokehouse – Kirkham