Been here many times and not a bad meal. Sadly this was an exception. It was busy, the week leading to Christmas and we were told the food would be a 40 minute wait - no problem! However, we sat near the kitchen and watched as food piled up on the pass under hot lamps for more than 10 mins. And staff not batting an eye lid. We noticed one bowl of wings waiting to be sent out that we’re waiting for more than 15 mins along with several bowls of chips. When our food came we found that those wings were ours along with a bowl of fries and onion rings. All cold. When we told staff no one apologised and when the food was redone (or reheated in some cases) there was again no apology. I get it’s Christmas and busy but having worked in hospitality before there is no cost for saying sorry or checking in to see if everything is okay. I think maybe some communication between the kitchen staff needs to happen?
Wings & Beer Co – Preston