I know the restaurant is new but I feel that I have to share my experience of the visit as I and others In the party were slightly disappointed. I'll start with the booking, my fiancé booked a table for 12 around two weeks in advance for Saturday the 16th of January. In the lead up to the visit she received one phone call to change the time of the booking from 6:30 to 7:00 which we agreed on, then another two phone calls to confirm the booking for 6:30 where we had to explain that it had already been changed to 7:00. On arrival at the restaurant it was not busy so we were unsure as to why we had been asked to change the booking time. Whilst we were sat down with my young neice and two 4 year old nephews an older waiter with a very strong accent (out of the two waiters there) came over to the table and told my two nephews to be quiet in a very rude manner. I would accept this if they were being excessively noisy or running around but they were just talking to each other?? I have seen very badly behaved children before but the noise level of my two nephews certainly did not warrant a telling off. The same older waiter of the two brought over three garlic breads and three bowls of olives but we had only ordered one of each. As we were a large table we assumed that these were complimentary. The food was excellent and very well presented. The service from the younger waiter who originally greeted us and took our order was also excellent. Whilst eating our meal the same older water walked past my brother in law with steak knives pointing out of his hand and accidentally stabbed my brother in law in the shoulder. This left a cut to his left shoulder but he did not make a fuss as it was my 30th. The older waiter asked if we would like desert and after only half of the table saying no he proceeded to take all of the desert menus off everyone.... The children were also not offered any ice cream which should have been included with their meal from the kids menu. At the end of the meal everybody went through the menu and worked out how much each of their meal was. We all contributed cash (apart from one card payment) and included a very generous tip. When the money was counted the bill was still short by a large amount. The total bill was around £219 Not wanting to make a fuss on my 30th everybody added the extra amount that was outstanding but this was also in addition to them leaving a generous tip. The older waiter was dealing with the bill and took the receipt away from us so we had no way to check afterwards if we had been overcharged. Even if there was a 10%service charge we still felt that the bill was higher than it should have been. The food was excellent but we left feeling disappointed with the experience and also felling slightly robbed. We tried not to let it overshadow my 30th but on the experience alone I don't think we will be returning or recommending.
Borrello – Sale