VERY DISAPPOINTING! On arriving there was no one on the front desk so we were left to wait for ten minutes before being seated. We ordered some water whilst looking at the menu, I think they sent someone to Buxton to get it judging by the time it took for the waitress to bring it to the table. We ordered and then watched our food sit on the side for ten minutes before the waiter noticed it. The order when it eventually arrived was wrong, I ordered the CHURRASCO but got a plain sirloin instead. On sending it back I watched the chef butterfly the steak, dip it in the marinade and put it back on the griddle! On pointing this out to the waiter he assured me that a fresh steak had been cooked. Utter rubbish, the staff seem to forget that there is a lovely open kitchen at Gaucho. We did complain to the Maitradee who did not charge us for the steak. I have eaten at Gaucho twice before and I thought the service and food were excellent. This time the service was insultingly bad. The new decor looks tacky, the black and white furry fake cow skin seat covers really do look appallingly bad. The treatment of customers is way below the standards of the restaurant Gaucho used to be. The food was average and overall experience very disappointing. I have recommended Gaucho to friends before, this time I will be warning them, a lack of basic service ruined a birthday celebration. Never again.
Gaucho – Manchester City Centre