Hampshire and Dorset Restaurant Reviews
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HOW NOT TO HANDLE A COMPLAINT AND I DON'T MEAN THE ONE ABOUT THE FOOD. On previous visits the food has been of a very good standard so when my visiting son suggested The Marquis for a family meal we had no problem even though our last visit was in September of last year. Was a little concerned when we arrived to be greeted at the entrance down the steps from the car park by buckets each side of the door full of cigarette ends and I am not exaggerating here, looks like they had not been emptied in days if not weeks or else they have some very heavy smokers as customers. Not something you would expect to see outside a good quality establishment and I hoped the food had not gone down as well. My son's meal of steak was fine, however the new potatoes accompanying my husband's meal were barely cooked and the outback ribs I was served were on this occasion overdone leading them to be dry, tough and tasteless instead of succulently falling off the bone as they should. Our waitress apologised and when I showed her the difficulty in cutting through the meat agreed that the ribs were not as they should be and offered to change the meal. Also the potatoes were taken back for a few more moments in the microwave. Top marks for handling this part of the situation. The problem began when the meal was returned. My son remarked how were were getting the evil eye from the cook and kitchen staff, I looked over and they were most definitely not happy with us. While I waited for my replacement meal we continued to get looks from a female kitchen staff member to the point where it was becoming annoying and upsetting especially when my replacement meal was served as once again our table was the centre of the kitchen staff's attention. Upset an annoyed I went to speak to the manageress and it is her attitude and the way she handled my complaint the ONLY reason why I am writing this negative review. I firmly told her that I disliked the way were were being gawked at by her staff and that I found it upsetting and unnecessary. She went straight onto the defensive an abruptly told be that the staff were her family members and that there was nothing wrong with my meal as she had eaten the ribs many times. I agreed that the ribs were usually very good but I felt that because I'd sent them back should not mean that we get dirty looks from her staff, (sorry her family members). When I said that the waitress had agreed they were not to standard I was told this time that the waitress was also a family member. I was then told to lower my voice and return to my table, I'd had my meal replaced what more did I want? Sadly I suffer from a degree of hearing loss so at times my voice is louder than it should be especially when I am upset but I am sure that it was not that loud as it did not seem to be disturbing other people at tables nearby. The woman then said in a very sneering tone that she would serve us herself and would stop her staff looking at me, if I didn't want to be looked at then they wouldn't look at me. I remained calm and told her how bad she was making me, a customer, feel by her manner and the way she was handling this to which she walked off into the kitchen. I returned to the table, what should have been a nice evening ruined. Too upset to eat further my son paid the bill IN FULL to which she said to my husband again in a very flippant manner that she was sorry if her staff had upset his wife by just looking at her. I really DON'T CARE about being served a substandard meal, it happens in all of the best restaurants on occasions and they did the right thing by offering to replace it and I was more than happy with that BUT I will not accept being made uncomfortable by staff rubber necking with po faces over at the table that dared to send a meal back and I will not accept being spoken to as though I were a child. All this woman had to do was to remain professional and say something along the lines of 'sorry I'm sure they didn't mean too, it's unusual for meals to come back etc. and I'll have a word with them' but no she chose to react in a very unprofessional way and as a result has lost custom and earned a negative review.More The Marquis Of Granby, Weymouth reviews
We always use this fish barMore Lake Fish Bar, Isle of Wight reviews
Brilliant find! great food great service in a lovely setting!More Twin Sails Wharf, Poole reviews
The best breakfast in town. Cakes and lunch Sandwiches are great and Frieda's afternoon Tea is a special treat.More Frieda's Tearoom, Bournemouth reviews
Great food good real ales music and excellent service, good all round pub.More The Wyke Smugglers, Weymouth reviews
Visited for dinner with my boyfriend. Had garlic chilli chicken and chicken balti with pilau rice and garlic cheese naan bread. It was midweek so the restaurant wasn't busy. Food arrived reasonably quick. Service was efficient and friendly. Both dishes we ordered were really tasty! Amazing value as well! Would definitely returned there!More The Taste Of India, Emsworth reviews
Complaints about voucher card. I went to my local pub Heath of Dibden. It was my birthday so I had a card for a free birthday meal. That's why I booked. They said I had to get copy of meal to give to them not just the card. Was very disappointed with this. Could of gone somewhere else and got a birthday meal free. Unhappy customers.More Heath Hotel - Brewers Fayre, Southampton reviews
Four of us visited for lunch on Monday 8th Dec. The menu is very uninspiring, not even an all day breakfast, and the service mediocre, which matched the quality of the food. As the waitress cleared away our first course she asked if everything was okay but, when told that the pork was tough, simply replied "oh". No apology, nothing! We could have been persuaded to have a dessert as well but in reality felt we were not really wanted as it was too much trouble. Very unlikely to go back. Very sad given the prime location of the premises; Swanage deserves better.More Quayside Restaurant, Swanage reviews
Great staff service and food...lovely atmosphere...More Woodlark, Bordon reviews
"Terrible" Me and my husband decided to go for a dinner to your restaurant. We have been there couple of times and always enjoyed it. Unfortunately this time was a nightmare. Restaurant is open till 23:30. We walked in at 9 PM. They sat us down And offer drink. We chose a bottle of wine and jug of water. In couple of minute server brought wine to us, but forgot water. That's OK so far. Within next 5 minutes we have Been asked 3 times if we are ready to order. I said no, we have not look on the menu yet and i will let him know when we will be ready. And I don't want mention this should be our romantic dinner. When we finally ordered starters which was tasty, but again manager and server have nothing better to do just steering on us and before I have finished my starter the manager try to take away my plate and telling my husband "hurry up your food will get cold". Well excuse me???? How rude! I didn't know if he is just joking, be he wasn't! I told him that we are going for cigaret and went out. Within that they brought my meal on the table and left there. Suddenly door has opened while we was smoking and he has repeated again "hurry up your food getting cold". We went inside I called manager a told his he can take away food, because he just ruin our dinner. I have lost my appetite and don't want to stay there another minute. I am paying for my dinner and don't need to be told how I have to eat and to be rush!!! Never! I have paid my bill -excluded mains which we send back and left to order Chinese take - away. I am a manager in restaurant and this is just not acceptable. If I will treat my customers like this I might be jobless!!!More Bengal Brasserie, Basingstoke reviews