I've been before and would have at that time (2018) given a full 5/5. Unfortunately this visit was different The changing rooms were not big enough to suit all the people in the spa. Whether it was planning of timings, it was very busy. Having to wait for space. Not great. Also no private places to get changed - not good for those who want a little privacy. The spa itself is nice. We didn't have a treatment this time. No complaints r.e the spa other than I felt it was a little too busy at times. On to the food. We had a voucher so got either a 2 course meal or an afternoon tea It was booked at 1pm. Arrived promptly for this. Reserved seats. We sat down. No issues. Waited approx 20 mins and the waitress brought the prosecco. Lovely. Food wouldn't be long... we thought. At 1.45 I asked how long the food would be as there had been no communication by the waitress. She told me there had been an issue with the till... but ours we had pre ordered (afternoon tea) so technically should have already been on the system She was quite abrupt. Obviously stressed but did not offer an apology. I asked if she could ask how long it would be. She walked off and never returned. At 1.55 I went to reception who were lovely and apologised and at that exact moment the food arrived and we were offered tea /coffee. I just felt communication was really lacking. We could have been offered tea / coffee to put us on. But we weren't The afternoon itself was nice enough. I've had many so I would say it was average Would I visit again... I wouldn't be in a rush too now, no.
The Netherwood Hotel and Spa – Grange-over-Sands