Booked 2 nights 16th June for 4 people. We saw a offer for food £10 for 2 courses on your site and all we had to do was to mention your site Sugar Vine, so we rang up to book for the 2 nights for the offer, whoever the man was that we spoke to said that would be fine but we had to eat between 6 pm and 7pm and the menu would on a less to chose from menu. This was confirmed by him. On arrival there was a menu on the bed with what was on the £10 menu. We went downstairs and asked what time they wanted us for the meal, the reply was there was no offer and that sugarvine had no right to give that information, also they said nobody at the hotel had the conversation with us confirming the meal deals. We said that there was a folder on the bed with offers on, so after a bit tussle they allowed us the offer but changed the menu to smaller. The second night they would not allow any offer , we said that is not on as we spoke to someone at the hotel and we would not be going again, as this was calling us liars and the conversation did not take place. Then the gentleman swore at us and told us not to come back. So the customer service is out of the window. As if the offer was still not on this should have been said on the telephone. Thank you Susan
Brown Horse Inn – Windermere