Cafe and coffee area seem inefficiently managed and the too few staff overstretched. The new rule of having to buy cake to obtain a free coffee seems a) miserly and b) discriminatory. The latter because people who are diabetics, watching their weight or just not into cake are now excluded from obtaining a free drink. I anticipate the store losing trade as a result because we cannot be the only people who went in for a free coffee and then wandered upstairs and bought a few items that we would not otherwise have bought.
Booths Cafe – Kendal