Reviews in Liverpool and Merseyside

This place is amazing!!! The food was delicious and the service was outstanding they couldn’t do enough for us. Great value for money, we will definitely be going back 5*

As always nothing to fault, we really enjoyed it and look forward to booking again. Thank you.

went with my partner and we loved it. will definitely be back!

A very hot and sunny Saturday 11/5, and thankfully we had reserved a table at 5pm not knowing Albert Dock would be so busy but we were going to see Eric Clapton later! Hopeful clients were very politely being turned away or offered to find a table outside if they hadn’t made a reservation. The place was buzzing with happy clients and the staff never stopped, especially Jamie the Manager and our waiter, Sam. However, my hubbies plain burger and fries arrived cold. He hadn’t realised this until after taking a bite. Our waiter said he would replace this. Meanwhile I’m tucking into my Southern Fried chicken and very hot fries. My hubbies burger and fries arrived…..warmed up!!! We called the waitress back and advised this is not right and shouldn’t have happened, the waiter agreed to have the meal replaced. Jamie appeared to find out what was the problem……after explaining he apologised and shortly after a fresh plain burger and fries appeared. I had almost finished my meal at this point. Jamie advised he had had a word in the kitchen of which chef had said the waiter returning the meal had said the client wishes for this to be warmed up. Mmmmmm naughty chef! Chef is always king of the kitchen and does not take orders from waiters!!! Hence my score of 2/5 for food. The manager, Jamie kindly removed my hubbies meal from the bill and mine as we hadn’t ate together- this is customer service going above and beyond what was necessary, hence 5/5. This is a lovely restaurant to dine and we won’t be put off by one mistake. Definitely recommend

Lovely food and great service. Very friendly staff. Definitely recommend

Great atmosphere and food was fresh and hot. Staff were courteous and efficient nothing was too much trouble. Attentive but not overly. Would definitely recommend and will be returning soon.

Excellent we will be back

Great food and service , partner is Coeliac and pretty much everything on the menu was Gluten Free - definitely recommend

Amazing meal as always. Fabulous food, fabulous hostess, thank you Goya

Been here a few times before going to the Empire to watch a show . Had a lovely meal with my family , and the Atmosphere is always warm and welcoming . I will coming back again .

We had such a good meal here on Thursday! The staff were brilliant at helping my friend with her dietary requirements, and the food was delicious. We often order a delivery from here, but this is the first time eating in in a long time. We'll definitely recommend, and will be back soon

Regular visitors to this fantastic restaurant! Superb food and amazing staff and service always. Highly recommend

Finally got the chance to come here to have a bite with my husband. Very lovely atmosphere. The cats are very friendly and we had a few get very curious when our cakes were brought out, but the staff does provide covers for your food. To be honest that's part of the charm, I'm a huge cat lover so seeing a bunch of them jump up on the seats or table was perfect for me. The cats are well cared for and I appreciate that there are rules that are put in place to ensure the cats' safety and comfort. The teas and cakes are very nice and are a good value for money. Will definitely be coming back when we get the chance. I think the cat's name is Ellery- but she was very persistent in trying to nab the milk for our tea lol. It was very cute and a very lovely experience.

Excellent food pre theatre I had the gluten free pizza it was really good My sister had the souse And my daughter had nacho and the tomato and mozzarella The staff are brilliant and a great atmosphere So reasonable Will definitely return Thank you

Excellent service and atmosphere and the food was lovely would highly recommend.

Visited for the first time and absolutely loved it here. Lovely Staff, gorgeous friendly cats, delicious cakes and hot drinks. Cats have a lovely safe environment to live in and are very playful. I would highly recommend spending a nice relaxing hour or two at Jacksons Rescue Cat Cafe. We will definitely return.