Unfortunately our overall experience was shockingly bad. Our table (2 and a highchair) was booked for 7 pm, we were running about 4 minutes late but still called the restaurant to let them know. I spoke with a gentleman on the phone who said it wasn’t an issue and a note was made. We arrived to check into our booking at 7:04 pm and when we eventually got through the booking que we were told we were late by 2 hrs and would have to join the walk in que and that are table wasn’t available anymore. Annoyed I told them I’d spoke to someone that verified it was fine and showed them my confirmation email 7pm!!! We were then told to stand outside whilst they sorted a party of 20 out so by the time we actually got inside it was 7:40! Standing to pay I was confused as the lady infront of me was paying her bill £121.94 the woman handed over £120 in notes and asked how much she now owed and after words in another language were exchanged the worker said £12 and proceeded to overcharge by £10.06! I wonder how many people this happens too? Us being a table of 2 and a highchair were seated on a small table with the highchair right in the walkway isle which wasn’t very comfortable as not only was our table cramped but also had people walking past with plates above our sons head. Observation on the hygiene of the place was unsettling and if we hadn’t of waited so long to be seated we probably would have left. The pot wash was carrying soaking wet dirty dishes from the centre of the restaurant to the kitchen leaving a trail of manky dish water and food on the floor which is enough to put anyone off. The food available was very limited, dry and hard. Unfortunately there was no tortillas available, no nann to go with the dishes and a lot of the usual dishes were missing, we actually felt really ill after our visit not sick but certainly not right. The desert selection was very poor and if I’m honest we didn’t touch it because the presentation of it put us off it was just a big jumbled mess. I will say though that there are some lovely ladies that are attentive to clearing tables and made an effort with our son. We will not be returning, apparently this is just how they are and sadly not a one time thing
Spoon World Buffet and Bar – Chatham