Where to start? Booked a table on line a week prior to the booking for my son’s 16th birthday. All well and confirmation sent back for a table of 7 people. However needed to change to 8 and through the e mail the number just kept ringing out left 2 voice mails and one e mail advising this change with no response. We arrived and although not an issue of having an extra person we were sat at the back of the restaurant where by all accounts staff do not visit. Shouldn’t have to ask to order food or not get waited on. All drinks we had to go to the bar. Waitress when we requested to order was very happy to explain their supplier was no good and no brisket on the menu. Waiting time for food was over 90 minutes after ordering and 2 of the 8 meals was incorrect. Requested no Cajun seasoning on one order of chips that arrived with seasoning and another order of chicken burger without cheese came with cheese. A side of topped fries didn’t arrive. Food was bland and tasteless. Restaurant was not busy and over run with staff but not quick on service. Overall tried this restaurant 3 times now over 2 years and all the reviews are correct. Staff slow and not customer focused food tolerable but not great and atmosphere lacking. Need massive changes because great concept.
Henry’s Smokehouse – Kirkham