Reviews in Rawtenstall

Great food and service, will be coming back

Lovely meal and great service.

Lovely meal and good service. Will definitely be back.

This place is wonderful. We have eaten here many times - an accolade in itself. What prompted me to write this review was last nights visit. We were short on time - had about 30 mins between and appointment and needing to be in the car to the next. I’m that time they turned around 8 delicious plates for the 2 of us and drinks - the service was the usual exceptional standard as always very personable.

Such a surprise to see the new decor it’s lovely and the food is excellent, Sara is so welcoming as well

Arrived and was promptly seated , served for drinks then waited about 25 mins for order to be taken, another 35-40 mins for the food by which time the kids were grumpy and starving, it was a 1st time back since the refurb and just felt too open , food came out after asking how long and was ok , lots of friends have had great food here, maybe it was an off night wasn’t overly busy and it was also a birthday meal so left feeling a tad deflated , hopefully it was just an off night

We went here for a meal on my son's 16th birthday. We had one of the platters and some additional dishes, all were really nice and excellent quality.

Went for a late Sunday lunch with my daughter and grand-daughter. We had a selection of dishes and enjoyed all of them ,as they were beautifully presented, full of flavour and delicious as always when we dine here. Staff are always welcoming and friendly and the atmosphere is great. As we live locally, we appreciate being able to access such quality food and surroundings within a 2 mile drive.

I honestly can’t believe the transformation Paul, it’s fantastic team of made in The Whitchaff!! I have lived round here for 20 years and it’s always been one of our family favourites due to the food. It’s always been a “nice pub” but the transformation has absolutely blown us away!!! You could be in a gastro pub in rural Cheshire but at a fraction of the price. The service, food and overall experience will 10/10!!! Well done to the management as this is a true diamond in Rawtenstall

Excellent meal and really friendly service. Well done Team Whitchaff!

It really pains me to write this review. I've been coming to the whitchaff since childhood and it's always been amazing. In a lot of ways, it still is amazing, but I've felt a little disappointed the last 2 times I've been. The refurbishment is lovely, although I think it's lost a little but of its character. The staff are lovely, very friendly, but just lack a little something. Maybe it's just lack of experience or a little more training is required. A few smiles would be great. The food, there is a lot of it, but both times, my food has been very oily, maybe the fat hasn't been hot enough when the food has gone in. This has left me with an upset tummy on both occasions. The atmosphere is always really buzzy, but sometimes seems a bit chaotic. It would definitely be amazing value for money, with a few little changes. A few little tweaks could make The Whitchaff really amazing. I hope this doesn't upset anybody, as I know you all work so hard, but sometimes it's just the little things that make something fabulous.

Excellent menu, great service & great food, good atmosphere. Even catered for my daughters food intolerance (dairy).

A great meal as usual! Great quality, great price,great customer service

We have been a couple of times, and both times have been excellent. First time was Saturday lunch. It was quiet and relaxing. Second time was Saturday evening. It was very busy and had a vibrant and buzzing atmosphere. The food is absolutely amazing along with the service. The staff were always happy and nothing is too much trouble. Highly recommended

We have been here a few times and the food has always been good, however this time we were seated at a table in the middle of a walk through between the rooms, outside the kitchen and servery where the staff get the cutlery from, it seemed they had just stuck the table in the way of everyone. We asked if we could sit somewhere else, but despite there being other tables of a similar size they said no. So we left.

Great venue with a fantastic choice of food, friendly staff & delicious food x wonderful decor with a relaxing atmosphere x Highly recommended, see you on Valentine night!!

Lovely atmosphere and friendly team. The food was great! Will definitely be returning soon!

What a gorgeous renovation. Very classy decor, very warm and cosy and inviting. Sadly, this doesn’t extend to some of the staff. Greeted by a mature woman who was maybe the manager to be abruptly told our booking wasn’t on the paper planner. I offered to show her the booking confirmation, for her to state ‘I can see your booking on our system, that isn’t what I’m saying, some bright spark has transferred the booking to paper and it’s not on there’… We were then told a booth was free (6 adults). I said the booth wouldn’t work due to the size (at a push you’d get 2 adults and a child seated), she suggested a chair at the end !!. Eventually, somehow miracously, a larger table became available. Drinks arrived fairly quickly, the waitress was lovely and really helpful Altho she brought cutlery over and left all 6 sets at the end of her table ?!?.. the food was nice, tasty, hot and a good variety on the menu. Unfortunately, we could also overhear another situation with the same member of staff and a customer regarding a booking. Such a shame as the staff and service were fab before the renovation. Seems customer service and training needs attention to ensure repeat bookings keep the place busy. We will try again and see…..