Reviews in Surrey

Arriving at Denbies on a sunny day is a real joy. Unfortunately, the hospitality at Denbies cannot match the amazing scenery. The Hatch on the Lawn is not really on a lawn. It feels more like a run down field. The food is not even average, I am afraid. It's a shame the garden on the other side is only open to hotel guests as this is the real gem. I wish Denbies could improve on the quality of the food and make the whole atmosphere more personal and less commercial.

Pretty poor. We hadn’t been told that the kitchen would be closed by the time of our booking, 3pm. We didn’t expect our Cream teas to be served in cardboard boxes and paper cups with tea bags in situ. No plates, spoons or knives. No serviettes. Extra milk promised, but not delivered. Waitress only interested in securing gratuities, which she tried to hike, until discovered. Not an experience I should want to repeat.

Nice food, cheerful service, reasonable price!

I met a friend who I hadn't seen for over a year at Denbies Hatch on the Green last Monday for a relaxing lunch and a catchup. The food and service were excellent but unfortunately the whole time we were there was completely ruined by 2 small yapping dogs on the opposite side of the marquee to us. The 2 owners were actually encouraging them rather than trying to stop them with no regard for anyonre else there who might actually have been trying to have a conversation. I know this is not the fault of Denbies Nd there were quite a lot dogs there which is fine - their owners had obviously trained them properly and they were all well behaved but the constant piercing yapping of these 2 really ruined our lunchtime unfortunately and I would probably think again before going there again. I think maybe someone in management could have approached these ladies and asked them nicely to at least try and keep the dogs quiet as they were obviously causing a lot of annoyance not only to us but other guests as well

We couldn’t fault the service or the food. I also booked an outdoor vineyard tour which we all thoroughly enjoyed and would happily give that 5 stars too!

A friend and I have been here twice during the past month. On both occasions the service was very good. We both had a Panini which was served with chips and coleslaw. The Paninis were very nice but the chips on the second visit were warm, not hot and my first impression was they had been sitting around otherwise all very nice. Our coffees were hot, tap water was willingly offered and served. We did comment to each other how nice it was to be addressed as Ladies rather than You Guys! The one thing that could be improved is the seating, we were ok but I know I could not take some of my friends there as the seats have no backs, they are all picnic benches. A mixture of both would make it more appealing. Especially so as a lot of the customers are Silver Surfers and it isn't always easy for older people to get on those seats and would prefer back support.

This was our third visit to the Hatch on the Lawn and we had no hesitation taking friends who were visiting us for the day. The service was excellent and the food was good. Another enjoyable lunch and we now look forward to the conservatory restaurant opening!

I am not one to normally post poor reviews but feel this requires it. We had high hopes for lunch and sadly it was very disappointing. The service was non existent- we continually had to chase down members of the team to request food and drink. The food we ordered (platters to start and main meals) all arrived at once and luke warm. The pie was more like pukka pie- poor quality and available from most local chip shops and certainly not worth £12.95. We then saw that other tables had food not on the menu (burgers) which looked far better. The platters costing £14, were tiny & probably cost no more than £2 to make! We had to ask 3 times for cutlery to be told "oh we have run out" so our luke warm food continued to get colder. Overall poor for a meal for 4 costing over £100. I would not recommend and certainly would not go back after that experience. I know its trying times but this was a shambles!!!

Despite the weather we had a lovely day and lunch, great tour with the very funny Moira (?) Food was fresh, quickly served and delicious!!

Was certainly nice to have the marquee as cover on a wet day. Especially whilst eating. The staff where every pleasant. My only fault was to say the fish was just a .little over done.

Really helpful and cheerful young staff made the visit a very positive experience on a wet windy day!

On a wet and windy day we all felt warm in the marquee.

This was my second visit to the outside dining, both times the food and service were good. However on this occasion despite requesting a table suitable for wheelchair use on the booking and again by telephone the day before, this request had not been actioned. I found that disappointing. The staff were apologetic, said the request had not reached them. We suggested putting two small tables together which worked, nevertheless it involved a certain amount of hanging around which, especially for the wheelchair user was embarrassing. And for me, having booked the event and twice ensuring the wheelchair space be available, irritating.

Not what we were expecting... the website is very mis leading... it is a simple cafe, with a view of the parking lot and the service / food is average.

The food and service were excellent. We sat in the marquee which provided very good cover if it had been raining. The only disappointment was the milkshake. It came in a can and was very runny, more like flavoured milk. There was no ice cream in it, as there should be in a milkshake, and it is the first time I have ever seen a milkshake in a can. I think you need to change the description of this item on your menu, three of us had milkshakes and we were all very disappointed.

We had a birthday lunch and the food was really nice and the service was excellent. We sat under the marquee which was great, however the seating is very uncomfortable, my mother really needed a chair with a back. The tables need attention too as they are very worn. However we enjoyed our lunch and would visit again. The table service was excellent.

Had a coffee break before a walk then back for lunch. Unfortunately the coffee was not good, not from an espresso machine at espresso prices. After the experience we were somewhat wary about lunch, but seeing what people were eating we decided to go for it. The food came and was hot and tasty one fish and chips ( nice brown colour) and a steak pie that actually came to me as a chicken and ham pie but after cutting it open and seeing the amount of meat inside I decided to try it, it was excellent so nothing was said. Wine by the glass was reasonabley priced and tasty but that was expected considering where we were sat. Would we go back, not for a coffee, but yes for a main meal or snack.

First visit to Denbies and the marque provided good cover from the heavy rainstorms however unfortunately our order got lost, the hot drinks when they arrived had to be sent back because they were luke warm and the food was ok. The manager deducted the price of the drinks from the bill due to the order getting lost and was very apologetic but we were overall disappointed. Our first meal out post covid and it was not what we had hoped for. Think we were just unlucky today.