Had booked on line stating I was bringing a small dog. Arrived after parking in disability bays at rear to be greeted by a pleasant young lady but older lady was not welcoming at all, heard her comment, ‘I’ve only got one pair of hands!’ Then to be told I couldn’t take the dog to the dining room where a table had been reserved (I’d stated about my dog in the online booking!) After a discussion with colleague downstairs in the bar I could be seated down there. However, I and my guests are disabled and could not access via the stairs, was told ‘ go back outside, walk around the back, down the steep ramp and enter at the ground floor door at the front’. I had a walking stick, two of my guests (one elderly) very limited mobility had brought rollators! As a result of all this commotion and lack of accessibility , we left!! Not impressed at all and will not be visiting again. I had thought I might book for accommodation as Unit 1 is accessible and ‘Pods’ are available but there is no chance next time I’m up to holiday in Lancaster that I will be going back to The Golden Ball Hotel.
The Golden Ball Hotel – Morecambe