What a gorgeous renovation. Very classy decor, very warm and cosy and inviting. Sadly, this doesn’t extend to some of the staff. Greeted by a mature woman who was maybe the manager to be abruptly told our booking wasn’t on the paper planner. I offered to show her the booking confirmation, for her to state ‘I can see your booking on our system, that isn’t what I’m saying, some bright spark has transferred the booking to paper and it’s not on there’… We were then told a booth was free (6 adults). I said the booth wouldn’t work due to the size (at a push you’d get 2 adults and a child seated), she suggested a chair at the end !!. Eventually, somehow miracously, a larger table became available. Drinks arrived fairly quickly, the waitress was lovely and really helpful Altho she brought cutlery over and left all 6 sets at the end of her table ?!?.. the food was nice, tasty, hot and a good variety on the menu. Unfortunately, we could also overhear another situation with the same member of staff and a customer regarding a booking. Such a shame as the staff and service were fab before the renovation. Seems customer service and training needs attention to ensure repeat bookings keep the place busy. We will try again and see…..
The Whitchaff Inn – Rawtenstall